Useless Technical support
I would not recommend Zoho Books to anyone who values timely technical support. On numerous occasions, I have encountered issues with the software and tried calling the support line for assistance. Unfortunately, nobody ever answers the phone. Instead, customers are required to leave a voicemail and wait for a callback. This is simply not acceptable when you're running a business. Imagine standing in front of a customer, facing a technical issue that prevents you from completing a transaction or accessing important information, and being unable to get immediate support. I cannot be the only customer experiencing this problem. For a business-critical accounting platform, reliable and accessible support should be a priority. Based on my experience, the support line is ineffective and has left me feeling frustrated and unsupported when I needed help the most.