Received a broken bag, no response from the company.
I ordered my first bag from Aspinal, loved it and everything was handled smoothly. I decided to order another bag and they sent me a bag that was broken. I sent an email asking for a return label on 19/2 2026 but haven't heard anything back. Have been in touch with the customer service via email and chat several times and sent photos. I was promised they will send a return label. Have not heard anything at all. Very disappointed, I thought I found a company with quality products and smooth customer service, but the reality is anything but.