Unbelievably bad customer experience!
Waited almost two weeks to get a pair of glasses with the wrong lenses because the optician they recommended made a mistake. If this happens then you are expected to go the post office to send the glasses back before they can send you uncut correct lenses which you then have to take to an opticians to cut. So you are expected to make at least 2 maybe 3 trips to the opticians and one trip to the post office. I'll let that sink in for a minute given this entire business model is supposed to decrease time and energy spent having to go to the shops yourself. I would have said that in total i have wasted over two days with this company and don't have any glasses to show for it. I would have happily been a loyal customer for yrs but just another ecommerce business that doesn't care