I’ve had it with Samsung.
I’ve about had it with Samsung. I wish there was a minus star. Because they'd receive -5. A few days ago, I purchased a Samsung T7 SSD directly from Samsung’s website. Shortly afterward, I found the exact same drive on Samsung’s official Amazon store for 22% less. I contacted Samsung to request a price match and spent over an hour explaining to the support representative that the Amazon listing was Samsung’s own official storefront. They repeatedly insisted it was a third-party reseller, despite clear evidence that it wasn’t. I gave them screenshots, URLs, everything! To make matters worse, I was also told Samsung doesn’t price match Amazon, even though Samsung’s own published price match policy on their own website clearly states that they do. I found myself explaining Samsung’s own policies and storefront to the support representative instead of the other way around. It was incredibly frustrating. After nearly two hours, my refund request was finally approved. Then, just now 07/16/26, Samsung emailed me asking for me to show proof of purchase and proof of the Amazon pricing, the exact information I had already submitted during the original chat. That was already approved!!!!!!!! The entire experience has been disorganized, repetitive, and a complete waste of my time. I expected far better customer service from a company like Samsung. I’ve been a loyal Samsung customer for 30 plus years and have recommended their products to countless friends, family members, and clients. Unfortunately, this experience has completely changed my opinion. I can no longer recommend buying directly from Samsung. This company is officially dead to me and I advise you stay away from them as well.