NIGHTMARE
I have had placed few orders from DHgate, 4 orders were OK, delivered in a reasonable time, as described, however I have a terrible experience with my other 2 orders , 1st one was from a seller who has closed his store, I managed to have this order shipped after sending a complaint via pissed customer .com, I tried the live chat & messaging Dhgate via their website & app, never successful, an awful experience& a nightmare, I then kept tracking my order to find out that it was delivered to a wrong address, I contacted the Royal mail who advised that they delivered it to the address instructed by the seller( it is definitely done intentionally by the seller when DHgate enforced them to ship the order, he simply sent the order to one of their people living in UK). I spent hours trying to contact Dhgate via every possible means including chat, messages & even phone call, no Joy. My order number is 3212576981 The 2nd order was finally cancelled upon my request when I found that the seller's store was also closed( a different seller)& I was refunded. DHgate must find a solution for this awkward & helpless chat & messaging system if they do not want to lose more customers.