A company that uses Extortion.
1 STAR – A RETURNS PROCESS THAT FEELS DESIGNED TO MAKE CUSTOMERS GIVE UP I ordered three tank tops in size XXL. The fit was much slimmer than ordinary XXL clothing and was too tight around the stomach. I opened the plastic packaging, tried the tank top on to check the fit, took it off, folded it, placed it back in the packaging, and returned the entire order. I paid approximately €6.25 for the original delivery and around €10.86 to return the order. Grimfrost refunded two of the tank tops but refused the return of the third because there were loose cat hairs on the fabric. Their photos showed: - no stains - no damage - no signs of washing - no permanent change Only loose hairs that could normally be removed with a lint roller. Despite this, Grimfrost applied a 100% deduction to the price of the tank top. To get back the product that I am still expected to pay for, they also demand €19.90 in additional shipping. That is a 219% increase compared with the original delivery charge of around €6.25. It is also more than the tank top itself cost. If I do not pay within one month, they state that my tank top will be destroyed. THE RESULT: - €6.25 for delivery - €10.86 for the return - €13.30 for a tank top that Grimfrost is keeping - another €19.90 to get my own tank top back To me, this feels like an extortion-like arrangement: Pay a disproportionate additional fee to recover your own property, or it will be destroyed. It is completely unreasonable that a customer should have to dispute an invoice, contact Klarna, read consumer law, and spend several hours dealing with a dispute over a tank top that cost approximately €13.30. Grimfrost refers to a policy under which hair on a garment automatically results in a 100% loss of value. In my experience, this means that customers take a significant financial risk simply by opening the packaging and trying on a garment at home. I do not recommend shopping here. Ever.