Terrible company with terrible…
Terrible company with terrible products. Growatt has again and again proven themselves to be the worst manufacturer when it comes to just about everything that is important. 1. Their products are cheap garbage. I am not against chinese manufacturers, but Growatt is terrible! There are others like Huawei or Sigenergy which make excellent products with low fail rates and good support. The few Growatt inverters we have installed, most of them have had issues not related to the installation resulting in having to contact Growatt. 2. The after-sales support. There is just about no support to speak of, emails need to be sent 4-5 times until you get a reply and phone calls get declined all the time. You're lucky if you get a replacement part. 3. The software. Their software is cluttered, hard to understand and outright bad. We have had multiple instances where inverters that we have not installed are registered to our company in other countries, how could that happen? There are 2 different portals with different account logins, even the translations are terrible. We have not bought a Growatt product in over 1.5 years but their issues still plague the company I work for, not to mention the customers!!!!