Really dissapointed in their customer…
Really dissapointed in their customer service. I used them recently, sent photo's of my hair in and explained i was looking to do a root smudge and cover greys. The colourist replied advised the colour chosen was correct and shipped the order. I got in touch to advise it sadly hadn't taken and all greys were still showing, after following the instructions, it also left me with hot roots. To date they haven't replied to me. They advertise a 100% colour satisfaction garauntee and clearly state on the website "if you're not happy your personal colourist will work with you to get your colour just right or it's on us" but have completely ignored my communications, as i did follow up after having no response to my first communication advising an issue. They have my details logged correctly as the stylist contacted me before it shipped.