I bought drone for more then $450
I bought drone for more then $450, drone arrived but is not working properly - the footage it records is shaking. (btw already found another person who bought same drone from them and have exactly same issue with it) I contacted their support at stated email. First I got auto reply that in the weekends they are not providin support and will contact me at Monday (even though I sent the email at Monday so it was not weekend), then day later I got reply that they forwarded the issue to their "technician" and that I should send another email 2 days later and they will offer "reasonable solution". So 2 days went by, between the time I sent them another email describing the problém and also with video proof of the problém. No answer... Then 2 days later I sent another email as they asked me... no answer - I was forced to write first review, right after that I got answer from tomtop I sent them all details they asked for. At first they answered that I should have let it repair in local repair shop that they will refund me cost of repair.. I asked in local repair shop they said the repair will cost $200, so I send the information to tomtop, suddenly they responded that I should send the item back... After that I tried to contact them, tried to send 5 emails, it's been more then a week, NO ANSWER. I didn't want to wait so I went to repair shop and payed $200 for repair and the item is fully working now. So there is no change I am sending them back repaired item when I paid $200 for the repair... Giving them last chance to refund me the cost of repair, if they won't respond in 2 days I will claim whole payment back because I have enough evidence that they cheated me, promised refund didn't send any and not responding... Order number: BA17G15N1812-PLWLUK Email: da.vast(at)centrum(dot)cz UPDATE: After another review they probably saw that I won't let this go, so I got another respond, sent them receipt of the repairing and they said they issued $200 refund and I should wait for fow days.. We'll see...