Prop 65 lead ingestion warning not included in the product listing
I requested a refund for cassava chips b/c I discovered that they carried a Cal. Prop. 65 warning against lead, which warning was not noted in the product listing so I was unaware of it when I placed my order. After seeing the warning stickers on the packages when I received the order, I researched the issue and found that Consumer Reports rated the product more than 600% above the safe level for lead, and recommended that the chips be eaten only 1 serving/week. When I emailed Martie about the issue, my request for a refund was initially politely referred to their claims dept. But the claims dept relied on a lie to reject my claim, stating that the Prop 65 warning was noted in the listing. It absolutely was not included in the listing and is still not included in the listing at the time of this initial review. The $28 or so that I am out is nothing, but I learned that this company is not trustworthy, which is an important lesson. ADDENDUM to review: Although Martie has now sent me a refund, that doesn't completely rectify the situation, which was that, when I initiated a refund claim about the Prop 65 lead issue, Martie's team misrepresented that their web-site indicated a Prop 65 lead warning with the product listing, which was absolutely not the case. I (and my husband, who double-checked the web-site product listing at the time that I initiated my refund claim) stand by my complaint about the lack of a Prop 65 lead warning, on the web-site listing at the time I placed the order and later, when I initiated the refund claim. Martie has sent me a polite email apology, but has denied their omission of an on-line Prop 65 warning. While I recognize that Martie's business model serves a good purpose in that Martie sells overstock goods that might otherwise be disposed of by grocers as surplus waste, I still believe that they should be very, very careful about foods that carry a Prop 65 warning. Only a few of the 8 bags of chips that I purchased carried a sticker with the Prop 65 warning. I am grateful that some of them did and I was able to research the lead issue and act accordingly. I have raised my rating from 1 star to 2 stars, based on the refund and apology they have sent.