First of all you use Shop dot com which…
First of all you use Shop dot com which apparently caches old addresses by reseller. So I bought my second weather station and Shop used the address I used the last time I bought something from AcuRite, not my current address which was what was used by default the last four times I had to buy something with Shop in the last to months. So my bad, caught my mix up within 24 hour of ordering but AruRite customer support would do nothing to help me resolve this even though FedEx would be happy to reroute the package if AcuRite would just call them and provide their account number to the FedEx Rep. They even lied to me about calling FedEx and said FedEx would not reroute. I called FedEx, they said NO ONE had call on that tracking number before I did, and got the truth. When I confronted their CS rep with those fasts I was told "Our account number is proprietary, I apologize. They will not reroute Home Delivery packages, only FedEx Ground. Regards, Selene AcuRite Customer Support" So now I am stuck without my merchandise, out almost $200 and I have to wait to see if this item gets returned so they provide a refund, "We will need to see if the package comes back to us for refund due to incorrect address. Thank you, Selene AcuRite Customer Support" I don't even want a refund, I want the ITEM! I know this is 100% my error for not checking the delivery address better, I even offer to pay the FedEx rerouting fees, but I also know that if I had bought this from Amazon or Walmart or almost any major retailer they would actually try and resolve this issue for me. Won't be buying anything from AcuRite in the future.