AcuRite

AcuRite is right!

Product works well.... packaged great....delivered quickly....easy to set up....good to do business with. Thank you.

New App is Terrible

The new app is not as easy to use as the app they are trying to replace. I have found it impossible to relabel the remote senor units with their correct location name. Customer support doesn't answer any questions about how to rename existing remote sensors. This new app is another example of pushing out an improvement that nobody asked for and is not remotely for the benefit of the customer base.

I bought an Acurite model 01136M a few…

I bought an Acurite model 01136M a few years ago. From day 1 the outdoor temperature that the unit displayed was always around 6 degrees less than the actual temp. I moved the outdoor sensor to different locations but it made no difference.

Customer service is horrible

Customer service is horrible. No live agents. It was very hard to figure out how to chat and if your phone goes dark you have to start all over again. I'm sorry that I have recommended you to friends and family and that I have actually gifted your product. The changes you have made with your company's customer service is a step in the wrong direction. Also, the weather station seems to break or have issues right after warranty period. I've had to replace, at my expense, the temperature sensor and entire outside unit, more than once. If you're looking for a weather station, look for a different brand, this one will disappoint in the long run.

Acurite Now App big mistake…

When they changed from "My Acurite" App to "Acurite Now", they created all kinds of problems for me. I ended up reloading the old "My Acurite" app even though its being replaced by "Acurite Now". I could not get any connection to Acurite Access WIFI device with "Acurite Now" and was ready to trash all my Acurite equipment until I found the legacy My Accurite App. If it ain't broke don't fix it.

Super fast delivery standard.

I have been using AcuRite equipment for over a decade!

I have used AcuRite equipment for over a decade. I have had excellent results that help plan for current weather on a daily basis. I usually keep an active weather station on multiple weather programs such as the Weather Underground sensor network, as well being followed by multiple storm chasers. AcuRite provide reasonable pricing, and easy ordering with a top notch 24/7 internet site. Orders arrive quickly ensuring minimal disruption and reliance on other weather information systems during storm episodes. Acurite provide professional grade equipment from simple temperature sensor to complex weather stations providing 7 - 1 status.

Agent very helpful and responsive.

Agent very helpful and responsive. Good job!

Excellent Customer Service and Fast Shipping

I've been ordering from this company for the past couple of months, and every experience has been excellent. Their shipping is always fast, my orders arrive on time, and the products have been exactly as expected. What really stands out is their customer service. Anytime I've had a question or needed assistance, they've responded quickly and professionally, and they've always resolved my concerns without any hassle. It's refreshing to work with a company that values its customers and provides such reliable service. I'll definitely continue ordering from them and highly recommend them to anyone looking for a dependable supplier.

Timely delivery

Timely delivery, easy setup. Works beautifully.

Outstanding followup and customer support!

AcuRite reps had told me that they anticipated a fix to the rainfall accumulation problem, and after a couple of months (without further need for me to contact them asking for more help) I was notified by email that a new base station was en route that should correct the problem. It did! I've had the new unit installed for nearly 2 months and it has worked flawlessly, and the accumulated rainfall numbers track correctly. Outstanding customer support by AcuRite, and much appreciated!

great packing.

great packing! no way this item would be damaged in transit. A little tricky to get the new replacement weather station to communicate with the old display unit. Customer support gave the procedure. Up and reporting. Great product at a reasonable price.

Great on time delivery.

Great product

Great product, fast delivery.

Customer Service failure

Customer service apparently is dealing with customers through an AI Assistant. Sought minor repair solution to what was apparently a common problem with their 5 in 1 sensor device. Yes, it was out of warranty a few months but a common problem for a regular customer got no concessions, not even discounted shipping on a minor part to test a possible solution that they claim may or may not resolve the issue. Thus, no respect for long term active customers who have been loyal in purchasing products for decades and being a regular referral resources for decades.

Never talked to a person to get an…

Never talked to a person to get an answer. Difficult to get a person to talk to fix the problem!

Poor Support for setup issues in ActionNow

There seems no adequate way to get a response with a problem. Support emails just reiterate the online documentation with no results. There doesn't seem to be a human involved and the so-called Live Chat doesn't appear to exist. This is my second Iris 5 in 1. I had the previous one for about 5 years before it became too inaccurate to replace parts rather than just by a new one. The support problems in regards to user issues has gotten worse than better. I am very familiar with this weather station due to the amount of time I have been using it, so I am very familiar with setup and such. Nice product too bad I can't really reccommend to someone with minimal computer networking skills and setting up programs like this with poor documentation

The AcuRite Optimus display turns off…

The AcuRite Optimus display turns off every night at midnight due to a known firmware problem.

Using the Acurite Now app

Using the Acurite Now app, it is disappointing that I can't display the indoor temperature on the app despite it being available on the indoor display.

This was our second weather station

This was our second weather station. After buying a cheaper model that never worked correctly, we came back to AcuRite. It has worked perfectly since it was installed.