Synoshi (synoshi.com) has a 4.1 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that these well-designed cleaning tools are lightweight, making daily household chores much simpler and far more manageable. People appreciate the strong battery life and versatile brush heads that handle different surfaces with ease. Reviewers often state that the device successfully cuts cleaning time in half while requiring only a fraction of physical effort.
However, some people mentioned that having to purchase extra attachments and specific brush heads separately leads to unexpected extra expenses. Consumers also expressed frustration regarding the continuous up-selling prompts encountered throughout the online checkout process.
Auto-generated from all reviews of this business. For reference only.
Excellent products. Easy to assemble. Very easy to use and results amazing!. Packaged well. All products arrived undamaged.
Reply from Synoshi2026-08-12
Hello Patricia,
Thank you so much for your wonderful review and 5-star rating.
We’re delighted to hear that you found our products easy to assemble and use, and that you’re happy with the results and packaging. Feedback like yours means a lot to us.
If you ever need any assistance or have questions in the future, our customer service team is here to help at https://support.synoshi.com.
Synoshi Support Team
It's well made but it doesn't really save me any time.
I bought it to clean scale in the bath, but I find it's quicker to just use a cloth and scouring paste like Jif.
Also I wanted to buy one type of head as an accessory but it came bundled with another type I didn't want - too bad, it was a package.
So I just went back to the cloth & Jif, a few hundred dollars poorer.
Reply from Synoshi2026-08-07
Hello Sholto,
I hope you’re doing well! I wanted to reach out to follow up on your review, as I previously contacted you in hopes of addressing your concerns. Since I haven’t heard back, I want to reaffirm that I’m here to assist you.
I genuinely want to understand what went wrong and work with you to find a resolution that works for you. If you could, please reach out to me directly at https://synoshi.com/contact-2. Using the subject line “Trustpilot - Synoshi” and mentioning your review will help me locate your case quickly so I can provide you with the support you need.
Your feedback is incredibly valuable, and I look forward to the opportunity to continue our conversation whenever you're ready!
Best regards,
Jaze Torres
Synoshi Customer Care Manager
I really disliked the website to purchase the Synoshi. I just wanted to add a different head and was very frustrated and ended up buying from EBay which was much simpler.
The unit itself is great and makes cleaning the shower easier
Reply from Synoshi2026-08-06
Hello,
Thank you for sharing your feedback with us.
We’re glad to hear that you are happy with the Synoshi unit itself, but we’re sorry that your experience with our website was frustrating, especially when trying to add a different head. Your comments are very valuable and will be shared with our team so we can work on making the purchasing process clearer and easier to use.
As your review is not linked to an order, please contact our customer service team at https://support.synoshi.com with your order information (email, order ID, or name) so we can look into this in more detail and take your experience into account.
Synoshi Support Team
The super pro is great. The other units we have are extremely useful as well, getting into corners etc.
It certainly takes the stress out of cleaning.
Reply from Synoshi2026-08-04
Hello David,
Thank you for taking the time to share your positive experience and for the 4-star review. We’re really glad to hear that your Super Pro and other units are working well for you and helping to make cleaning less stressful.
If there is anything we could improve to turn your experience into a 5-star one, please let us know. You can reach our customer service team at https://support.synoshi.com with your order information (email, order ID, or full name), so we can review any details of your purchase if needed.
Synoshi Support Team
Product improvement required to get the Synoshi extension handle to stay attached when the machine is in use.
Reply from Synoshi2026-08-03
Hello Elinor,
Thank you for taking the time to share your feedback. I'm sorry to hear that the extension handle did not stay securely attached while you were using your Synoshi device. I understand how frustrating that must have been, especially when you expected the product to perform reliably.
Reading that the product didn't perform the way you expected is disappointing. When someone chooses our brand, they do so with certain expectations, and I understand why you felt let down.
I'd like the opportunity to personally review your experience and better understand what happened.
Before any final decisions are made regarding your order, I'd really appreciate the chance to review everything first. Once I have the details, I'll carefully assess your case and see which resolution options may be available. Depending on what I find, that could include helping resolve the issue with the product, providing additional support or guidance, arranging a replacement where appropriate, or considering another suitable solution.
I've sent you a request for a few additional details through Trustpilot so I can begin my review. If it's more convenient, you're welcome to reply directly to that request.
If you'd prefer to contact me directly, you can also reach me through https://synoshi.com/contact. Please use the subject line "Trustpilot – Synoshi" and mention this review so I can quickly locate your case and give it my personal attention.
Thank you for sharing your experience. I look forward to reviewing it personally.
Best regards,
Jaze Torres
Synoshi Customer Care Manager
J
Joanna Morgan · 1 review · Experienced 2026-07-04 ·
★★★★★
The Synoshi power scrubber will not…
The Synoshi power scrubber will not turn off. Rather scary.
Seems without a uploaded picture you will not allow me to submit information you requested.
Reply from Synoshi2026-08-02
Hello Joanna,
ank you for taking the time to share your feedback. I’m sorry to hear about the issue you experienced with your Synoshi power scrubber, and I understand your concern regarding the device not turning off.
I appreciate you taking the time to provide the requested information on Trustpilot. After reviewing the information you shared, I was unfortunately unable to locate an order in our system that matches those details.
To help me investigate your case thoroughly, please double-check your order details and submit the correct information through our contact form at https://synoshi.com/contact-2. Kindly use the subject line “Trustpilot – Synoshi” and include a reference to this Trustpilot review so I can personally locate your order, prioritize your case, and continue working toward the appropriate resolution.
If you prefer to speak with our team directly, you may also contact our Customer Care team at (US) +1 (218) 900-2005.
I appreciate your cooperation and the opportunity to look into this further. Once I receive the correct details, I’ll personally review your case and work toward the most appropriate resolution.
Best regards,
Jaze Torres
Synoshi Customer Care Manager
As a small woman with little arm strength, Synoshi has become my miracle tool for cleaning my bathroom and kitchen. It’s easy to use and super effective! The charge lasts a long time and changing the heads is a snap. I plan to purchase the extender to spare my back before tackling the grout on my bathroom floor.
Reply from Synoshi2026-07-28
Hello Mysia,
Thank you so much for sharing your experience and for the wonderful 5-star review.
We’re delighted to hear that Synoshi has been such a helpful tool for you, especially in making bathroom and kitchen cleaning easier and less physically demanding. It’s great to know the long-lasting charge and easy head changes are working well for you, and that you’re considering the extender for even more comfort while cleaning.
If you ever have any questions about using your Synoshi or the accessories, our customer service team will be happy to assist you. You can reach them at: https://support.synoshi.com
Synoshi Support Team
J
JOAN BARNES · 8 reviews · Experienced 2026-07-27 ·
★★★★★
I am happy with my Synoshi think it but not with the Customer Service.…
I am happy with my Synoshi think it will be useful if I could just get the brushes to attach to the unit. I did purchase in November but due too ongoing health issues I have Parkinsons and Dystonia a painful dehabilitating side effect of Parkinsons. I have been in and out of hospital so checking the wrong brushes were not a priority to me at the time. I did not realise that the brushes I purchased did not attach to the unit wrong brushes were sent. On speaking to a girl not sure where from I was told I was too late to get brushes changed. No apologies were given all my fault no empathy at all very cold emails which upset me there is customer service then there is Sarah from Synoshi. I truly agree that refund policy does not go as far back as November but I thought that I purchased the brushes in good faith I did not ask for attachments that did not fit my Synoshi now I am left with 4 of the large ones as I purchased 2 and 4 of the smaller size. I actually purchased 2 Synoshi units 4 other attachments all doubles.
Not sure what the brushes they sent me by mistake will fit I was not even told that. Now I have been left with two Synoshis with no brushes that will fit, so all that money spent and I am not able to use the Synoshi what a waste. So beware to check all your attachments as soon as you receive them as they take your money but do not want to know you when there is a fault from their end. I will say that I do like the Synoshi the cone brushes my son tried did a good job but they will not do my walls etc. My son has kindly offered to do some cleaning for me but the other attachments that were correct will not do big jobs. I spent a lot of money on the Synoshi site and thought maybe under the circumstances there would be some type of understanding even admitting that they were sorry for sending out the wrong brushes would have been nice but they did not take any ownership of that. I am on disability pension and cannot afford to buy more brushes.
Support at Synoshi have replied to this post and have asked me for some information and they will have a look at it. Not holding out much hope but will let you know what happens. I am grateful for Trustpilot post my review,
.
I am letting you know what happened it did not take them long to come to decision still the same I honestly do not know why they asked me to fill a form in with more details a waste of time. I thought it was someone different having a look but NO it was Sarah. They had no intention of looking at my situation favorably if I had known it was Sarah I would not have wasted 1/2 day getting it all together. I just wanted to add I found the brushes they sent me on ebay as cheap as all sellers were from the USA so I presume the brushes I was sent were old American stock. Do not buy these ones they are in a yellow box with grey casing not the purple and red ones in a blue box as they will not fit your Synoshi.
PLEASE always look at your purchases to see if there are any faults, if they work oh and the brushes fit your unit even if you are very sick because if you do not you might come across a Company like Synoshi.
Sorry I am so angry and exhausted with this matter now the latest message I received from Synoshi they are now saying I ordered the Standard not the Pro, They are really either stupid or are trying to wear me down they are unbelievable I have 2 Pro's I even purchased more attachments and they fit the Pro. Sorry to bore everyone with my 'Brush Review' but I am hoping someone can see what you can be up against with these Companies
I have ann update on my review I have received correspondence from Mr Jaze Torres the Customer Care Manager at Synoshi and he has offered to look at my request.
Reply from Synoshi2026-07-27
Hi Joan,
Thank you for taking the time to share your detailed feedback. I'm sorry to hear about your experience and the frustration you have faced regarding the attachments, customer service communication, and the difficulty in getting this matter resolved. I sincerely apologize for any inconvenience and disappointment this has caused.
I've received your response on Trustpilot and want to assure you that I am looking into your concern as soon as possible. Please check your email for any updates, as I will be reaching out with further information regarding your case.
Thank you for your patience and for giving me the opportunity to review your concerns. I appreciate you sharing your experience, and I hope to assist you further.
Have a great day!
Best regards,
Jaze Torres
Synoshi Customer Care Manager
Amazing service, Hassle-free and on time, also solve problem smoothly
Reply from Synoshi2026-07-18
Hello Anurag,
Thank you for your wonderful feedback and 5-star review! We’re delighted to hear you found our service hassle-free, on time, and helpful in solving your problem smoothly.
If you ever need any assistance in the future, our customer service team is here to help: https://support.synoshi.com
Synoshi Support Team
D
Deb Schnell · 3 reviews · Experienced 2026-07-02 ·
★★★★★
Love the metal head
Love the metal head. Perfect for cleaning the air fryer basket.
Reply from Synoshi2026-07-07
Hello Deb,
Thank you so much for your 5-star review and for sharing how you use the metal head with your air fryer basket. We’re delighted to hear it’s working perfectly for you and helping with your cleaning.
If you ever have any questions or need assistance in the future, you can reach our customer service team at https://support.synoshi.com
Synoshi Support Team
Pufchase process was smooth, follow-up outstanding, and a solid well-functioning produict. I used the brush attachment on the Synoshi to clean the tile and grout on the floor of a shower stall that had been neglected by previous owners of the house. The Synoshi did an admirable job to make the surface bright, clean, and like new. Battery life is outstanding, allowing cleaning for up to 45 minutes or more.
Reply from Synoshi2026-07-05
Hello Gary,
Thank you so much for your wonderful 5-star review and for sharing how you’ve been using your Synoshi.
We’re delighted to hear that the purchase process went smoothly, the follow-up met your expectations, and that the Synoshi performed so well on your shower tile and grout. It’s great to know the brush attachment and battery life are helping you get such excellent cleaning results.
If you ever have any questions, need tips on getting the most out of your device, or require assistance in the future, our customer service team will be happy to help at https://support.synoshi.com
Synoshi Support Team
Z
Zelda B · 2 reviews · Experienced 2026-06-27 ·
★★★★★
They are scammers and thieves who set…
They are scammers and thieves who set up automatic payments without having asked for your consent or permission. Furthermore, with automatic payments they sell you different material from what you ordered and they order it in addition. If you are not careful to check the movements and block them, they deny having scammed you and continue to add other purchases.
Reply from Synoshi2026-06-28
Hello,
We have done our best to resolve this issue by reaching out to you over Trustpilot. However, we have not heard anything back from you.
If you have not received the emails and still would like to let us help you with your case, please reach out to us via contact form on https://synoshi.com/contact
We need following information to access and verify your order information:
Email Address used to place the order
Order Number
Full name
Thank you for helping us grow and learn.
Synoshi Support Team
Product was fine, since then I have been inundated with emails. Trying to unsubscribe is fruitless.
Reply from Synoshi2026-06-21
Hello Jeffrey, thank you for your feedback!
Please accept our sincere apologies for the inconvenience caused by the unwanted emails.
Your request to be taken off the list might not have been registered in our system due to a technical issue, but this can be corrected manually by our customer service team. So we can assist you, please contact us via https://support.synoshi.com and include your order details (email, order ID, or full name) so we can locate your information and help resolve this.
We value your feedback and hope we can improve your experience with Synoshi.
Synoshi Support Team
M
Maxine · 5 reviews · Experienced 2026-06-05 ·
★★★★★
Great information and easy to use
Reply from Synoshi2026-06-21
Hi Maxine,
Thank you so much for your 5-star review and your kind words. We’re delighted to hear you found the information great and our product easy to use.
If you ever have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at https://support.synoshi.com
Synoshi Support Team
H
Helen Lovejoy · 5 reviews · Experienced 2026-05-13 ·
★★★★★
Product Not powerful enough
Delivery was quick but tracking was pretty useless.
The motor is not powerful enough to do all the cleaning the advertisement say is possible. For gentle cleaning it is ok.
Reply from Synoshi2026-06-20
Hello Helen,
Thank you for taking the time to share your feedback. We're glad to hear that your order arrived quickly, but we're sorry to learn that the product did not meet your expectations in terms of cleaning performance and that the tracking information was not as helpful as it should have been. We appreciate your honest feedback, as it helps us improve both our products and our customer experience.
I wanted to follow up regarding your review, as I had previously reached out through Trustpilot in the hope of learning more about your experience. Since I haven't heard back, I still wanted to let you know that I'd genuinely like the opportunity to continue assisting you.
If you're still open to discussing your concerns, please contact me directly through https://synoshi.com/contact so I can privately review your experience and personally work with you toward a resolution. When reaching out, please use the subject line Trustpilot - Synoshi.
Please reference this Trustpilot review when contacting us so I can quickly locate your case and personally continue assisting you.
I appreciate you taking the time to share your feedback, and I hope to have the opportunity to assist you whenever you're ready.
Synoshi Support Team
Item shipped quickly and does the job it was made for.
Reply from Synoshi2026-06-20
Hello Billie,
Thank you for taking the time to leave us a 5-star review and for sharing your experience. We’re glad to hear that your item arrived quickly and works as intended.
If you ever need any assistance or have questions in the future, you can reach our customer service team at https://support.synoshi.com. Please include your order details (email, order ID, or full name) so we can assist you more efficiently.
Synoshi Support Team
c
customer · 4 reviews · Experienced 2025-06-22 ·
★★★★★
Product was useless
Product was useless. As soon as a little bit of pressure was applied to try and get something clean the head stopped rotating.
My order was shipped on the 1/11/23 order number #7vrn1de
Reply from Synoshi2026-06-16
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that the product did not perform as expected and that you were disappointed with its performance. We understand how frustrating this must have been, and we appreciate you providing your order number, as it will help us locate your case more efficiently.
I wanted to follow up regarding your review, as I had previously reached out through Trustpilot in the hope of learning more about your experience. Since I haven't heard back, I still wanted to let you know that I'd genuinely like the opportunity to continue assisting you.
If you're still open to discussing your concerns, please contact me directly through https://synoshi.com/contact so I can privately review your experience and personally work with you toward a resolution. When reaching out, please use the subject line Trustpilot - Synoshi.
Please reference this Trustpilot review when contacting us so I can quickly locate your case and personally continue assisting you.
I appreciate you taking the time to share your feedback, and I hope to have the opportunity to assist you whenever you're ready.
Synoshi Support Team
T
Theresa Stewart · 3 reviews · Experienced 2026-03-22 ·
★★★★★
Synoshi product missing a piece and they refused to send me the missing piece.
I ordered the Synoshi product and it was missing a brush. I wrote to the company explaining that the item had not been received due to a hole in the packaging and submitted a picture of the damaged packaging. A replacement was not received. They wrote the following inadequate resolution to my request:
From: Unhappy Customer
Date: March 22, 2026 at 2:09:57 PM PDT
To: support (support site not allowed to post)
Subject: Re: ORDER #ECOM-20251107-5358
I reported this months ago without ever getting any anyone who could fulfill the request.
Sent from my iPhone
On Mar 22, 2026, at 5:39 AM, support (support site not allowed to post) wrote:
Thank you for reaching out to us regarding your recent experience with our customer support.
I sincerely apologize for any inconvenience you have encountered, and I appreciate your patience as we work to address your concerns.
I understand that you are missing the stiff bristle brush from your order, and I recognize how important it is for you to receive all items, especially as you intended these products as gifts. Unfortunately, the timeframe to report a parcel issue has passed, and we are no longer able to arrange a reshipment or refund at this time.
For your reference, you can review our policy details here: (synoshi terms link not allowed to post)
I truly value your feedback and understand that this situation is frustrating. If there are any other questions or concerns you would like to discuss, please feel free to reach out. We are here to assist you.
Best regards,
Anna
Synoshi Power Spin Scrubber Customer Support Team
Reply from Synoshi2026-06-11
Hi Theresa,
Thank you for taking the time to share your feedback with us.
We genuinely value your input and are committed to resolving any issues you may have experienced.
We have made several attempts to reach out to you regarding your concerns, however, we have not yet received a response. Please know that we are here to assist you and are eager to find a solution that meets your needs.
At your convenience, feel free to contact our support team at http://support.synoshi.com/
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Synoshi Support Team
Company processed payment before I confirmed purchase.
I was realising the cost would be to high with all additional accessories and i came out of the site. It went ahead and processed payment without security checks and it processed for multiple orders.
I had to cancel card and order new one. THANK GOD THE BANK CONTACTED ME AND RAISED CONCERNS.
SHOCKING TACTICS !
Reply from Synoshi2026-06-02
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how alarming it must have been to see payments processed after you believed you had exited the checkout process. We also understand how stressful it was to cancel your card and arrange for a replacement, and we appreciate you bringing these concerns to our attention.
I wanted to follow up regarding your review, as I had previously reached out through Trustpilot in the hope of learning more about your experience. Since I haven't heard back, I still wanted to let you know that I'd genuinely like the opportunity to continue assisting you.
If you're still open to discussing your concerns, please contact me directly through https://synoshi.com/contact so I can privately review your experience and personally work with you toward a resolution. When reaching out, please use the subject line Trustpilot - Synoshi.
Please reference this Trustpilot review when contacting us so I can quickly locate your case and personally continue assisting you.
I appreciate you taking the time to share your feedback, and I hope to have the opportunity to assist you whenever you're ready.
Best regards,
Synoshi Support Team
F
Fred Dussault · 4 reviews · Experienced 2026-05-28 ·
★★★★★
initially had an issued but Joan…
initially had an issued but Joan Torres contacted me personally to fix the issue , very Happy :)
Reply from Synoshi2026-05-30
Hello Fred,
Thank you for sharing your thoughts with us, we truly appreciate your feedback. We are pleased to hear that your concern has been addressed and we value your input in helping us improve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you once again and we hope you have a wonderful day!
Best regards,
Synoshi Support Team
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