Absolutely atrocious from beginning to…
Absolutely atrocious from beginning to end and this from a long-time user, however reluctantly so. They are combined with Kami - with no support contact provision that's not AI period! That certainly so as of January '26. Search for and try for an e-mail address? Good luck as if you do e-mail, you'll get a returned (generated) message only. That's because it's full with 10s of 1000s unadressed, it details. Any e-mails that do come to youfrom Kami/Yi? Without exception they start with,"no reply..." With some tenacity I managed to locate on their app, how to get an actual human response. Even that is buried right at the bottom of a page and you have to check it every time yourself. There's no e-mail message coming your way, to tell you there's something to see. If you fail to check within 5 days with your query / contact message? It automatically closes, as 'Complete'! I have been dealing with them for about a 1 1/2 weeks and they go out of their way to be uncooperative, with no names given, merely a generic customer service tag. Their very brief almost always unhelpful, company not customer focused replies are a frustration. In short, I detest the way they advertise endlessly, prodding you to buy premium, otherwise the app? It's unworkable almost. I find their AI only model customer contact wilfully complex - minimal and you are left knowing that customers are an awkward inconvenience at best! That's once they've grabbed your money of course.