I’ll be shopping & ordering delivery somewhere else
I have used the Safeway for U delivery service for over a year and every month it’s gotten worse and worse. The biggest problem is when something goes wrong during the time the shopper is filling the order, there is no way to contact anyone. Today was the last straw. The shopper kept asking me if I wanted to replace an item that was out of stock, and I wrote back on chat as asked to do. Told him that I had already listed a substitution on my order. He continued to ask me the same question and I kept telling him what I needed. He eventually finalized my order without adding the item I needed for this week’s meals. I am injured from a fall so now I have to struggle to drive to Bel Air and walk to the dairy case to get the item.