0 assistance, 0 coherence, like other cinese competitor...
in the past all the order was ok, today no... i bought a 3d printer (ender 3 pro) from tomtop, it says "Dispatch: Usually will be shipped in 24 hours", bought friday 23/11/18 and paid by paypal (linked to the yahoo mail), the problem is that tomtop used this mail to place the order and not with the main tomtop account linked to the google+ account, now i can't track the order, can't see the order, can't do anythig to this order because the yahoo account don't exist (never created and never set a password to it)! contacted the tomtop assistance and nothing! they can't help me! today (27/11/18) i received an email: "Since this item is hot seller, it takes a longer time than usual to process, I have urged the factory to speed up the production. Once it is ready for shipment, which will be dispatched in first priority, and you will be informed of the tracking information. We can issue you 200 shopping points as compensation if you want to wait for a while. Hope you can understand." another problem: the 200 shopping point is useless (because i can't use this account), i can't delete the order and in the product page it still show the "usually 24 hours to ship" and the discounted price, also if it can't be shipped! it's like other cinese competitor: not good! it they help me i (logically) will update this review! have a nice day p.s. sorry for my bad english