Just over 2 years in
Just over 2 years in - no results I cannot believe how this company isn't being sued.
Mike Todd
United Kingdom
2★ Reviews
3👁 Reads
1👍 Useful
2 reviews
Just doesn't work for me
I downloaded the trial version to recover a 120GByte video (one of several cameras at a charity shoot I was doing). I kept getting errors like "Taking Too Long?" - but after many attempts (several hours each attempt), the program did appear to recover the file because the preview looked fine. BUT ... the trial version doesn't save anything, which I only discovered at this point. So I bought the lifetime version in order to save the file (I never buy subscription-based stuff). Even though the preview played absolutely fine, the saved version was 3 hours of black screen with only a few minutes of recovered video. Through this I uninstalled and reinstalled several times. They told me to send the logs - which meant reinstalling and running it again. Then I had a look (I never send software logs without checking the contents). 1: there was an entry that showed the path to a specific drive on my remote laptop 2: the work-area for the program was on an exceptionally slow external drive ( O:\ intended only for text backup) with no option to change it. I'm having to work the project without the working video, and have paid dearly for the privilege. Support has really just been "send a screen shot and the logs", and only offering any refund if they can't fix it. I fully accept that a damaged video file may not be recoverable - but if a trial version demonstrates that it HAS recovered the video, and you then pay to SAVE the result and the saved version doesn't work, then something is wrong.