Refund Issue
Today I received an eMail confirmation that my returned items had been received. Unfortunately 1 item I didn't return was on the list and 1 item I did return wasn't on the returned list. Not another job I have to do was my first thought but Joules made this very easy. Firstly written very clearly in the confirmation eMail was a telephone no. to call if you needed to speak to someone (not a FAQ to read). The person I spoke to about my issue was Jody and she apologised for the error and very quickly clarified the issue and then within not time at all I received an email confirming my revised re-imbursement with all paperwork supplied. I buy items from Joules frequently and this issue has never happened and I can honestly say it was dealt with in no time and Jody was very pleasant and efficient. Thank you Jody and thank you Joules. Cheryl Hadley