WARNING TO ANYONE CONSIDERING ORDERING…
WARNING TO ANYONE CONSIDERING ORDERING FROM BRITISH HOMES DIRECT I feel I need to share my experience so other customers can make an informed decision. I ordered 4 acoustic panels from British Homes Direct and 2 arrived damaged. The damage appears to have been caused by staples sticking through the backing and pressing into the front of the other panels. I contacted the company and simply asked for the 2 damaged panels to be replaced. I wasn't asking for a refund. Instead, I was told to download the LemFi app in order to arrange a refund. I wasn't comfortable with being asked to download an unfamiliar app simply to receive money back for damaged goods. They wanted me to add my bank details in to the app which allowed British home direct to take money for my bank account. After a frustrating 40-minute phone call they put the phone down on me. Because I had no confidence that I was going to get the replacement panels sorted and needed to finish my project, I had to use the damaged panels and completely change my original design to make them fit. I've now been told by British Homes Direct that they don't use LemFi for refunds and that I must have been scammed. This is extremely concerning because the person who contacted me appeared to be calling from British Homes Direct and knew my order number, delivery details and exactly what had happened with my damaged panels. So if it wasn't British Homes Direct, how did someone have access to all of this information? And there's another important point potential customers should be aware of: B Homes Direct Limited, trading as British Homes Direct, is recorded in The Gazette as having entered creditors' voluntary liquidation, with liquidators appointed on 18 March 2026. I'm not making accusations about something I can't prove, but taken together, I think customers deserve to know what has happened in my case. Please be extremely careful if you're contacted regarding an order. Don't download an app or provide bank details unless you've independently verified who you're speaking to. I'm now waiting for British Homes Direct to explain how someone apparently not connected to the company had access to my order information and why I was directed towards LemFi. Do your own research before placing an order They are going under the other trust pilot name to with good reviews. The bad reviews are being removed daily