Difficulty getting a refund from Rail Ninja
We purchased 2 tickets Bergen/Oslo. By mistake we purchased them from the third-party reseller, Rail Ninja. Due to a technical problem with the train, we did not get the seats and class that we purchased. We contacted Rail Ninja (not an easy task because the "Support" link was not working) for a refund of the difference and received a very strongly worded negative message denying any responsibility and suggesting we make an insurance claim. We contacted Vy, the train company, which indicated very promptly that it would refund the difference to Rail Ninja. Rail Ninja has now refunded us. We were glad we pursued this with Vy because otherwise Rail Ninja didn’t appear to be prepared to do anything to help us.