No response and now declared as “lost”
As per previous post, had no response from vPost on 2 separate occasions. The package showed and marked arrived 1 day later in vPost system (15 Oct) versus FedEx record (14 Oct). Paid for return to sender (merchant due to incorrect order) on 20 Oct, and complete radio silence after that. Keep monitoring dashboard to see any progress with the request, and no update until 25 Oct morning there was a cancellation remark with “Package not found” note. Now, the same package with the same Box No. however appears in order tab “Ready to Ship” seeking payment of higher value as this means the package will be shipped to Australia instead of being returned to local sender (merchant). Consequently, I had to contact vPost Singapore (yes International Call) as they do not have Australian office or contact, to enquire this bizarre phenomenon. Multiple calls to vPost customer service (all are based in either Malaysia or Singapore) will only provide feedback “No worry, we will try to help you and contact the relevant team to look into this - this may take 3 business days” and there would be generic email templates sent to me post each call. No further communication or resolution has been offered to date while waiting for some answer. Since the package has been determined lost or not found, what is the next step now vPost? Are you going to bail on your customer to wonder if you will step up and take ownership of the issue? As requested: VP ID: AU-2521-9730 CAS-5936676-J2Q6B8