Ignore the one star
Ignore the one star, I wouldnt even give it no stars. We trusted this company and they have totally thrown that away. Me and my best friend went to Venice for a long weekend and we were forced to move hotel on the first night due to inappropriate comments made my the staff at the hotel even after acting like they needed to move us to a different hotel because the “scaffolding” they didn’t have… the hotel was in perfect condition with no faults, when we walked to the “sister hotel” it was a closed down abandoned one which wasn’t even on the maps anymore. We refused to stay and moved to the back again no even connected to the hotel where we originally were. After paying for a different hotel and reporting this back to Agoda they done nothing to help us redeem the money we lost and if it wasn’t for us moving we wouldn’t be here right now. Cannot tell anyone enough to not go through to Agoda and especially not stay at hotel Antigua Panada !