the "one" star is because your company…
the "one" star is because your company asks how did you do even before the product has time to arrive, so I don't know how you did. I ordered, I paid, and now I wait. The company needs to wait long enough for the product to arrive. If doesn't, as has happened in the past, then you will get a "zero" star. If it comes and all's good, you will probably get 5 stars.