Fast shipping but non-existent after sale or warranty support
I am importing for reselling locally in Australia. Tomtop offer to give me $2-5 coupon if I give a favourable review. But I am going to provide an objective opinion base on experience of buying many expensive drones from them. Pro: Fast shipping and big range. Price is competitive when on sale. Cons: Poor packaging with just thin plastic foam wrapping, some drone boxes (such as Spark and Mavic) came crushed or deformed. Not a good presentation for reselling. Non-existent after sale and warranty support. I bought a Yuneec Typhoon H (supposed to be quality drone). However the control station defaulted in Chinese. No online documentation or forum could tell me how to change to English. I asked Support several times but never got the answer. Secondly, the drone battery was faulty (likely happens when a battery has been left in storage for a long time without being charged). Right now the $1000 drone is useless as the battery is dead so cannot fly it. I have spent many weeks trying to get Tomtop Support but they were either evasive with the response, or most of the time, did not bother to respond. My advice: Don't expect to get after sale support or warranty from this mob.