Again?! For the third time in 4 months
For the third time in 4 months, my card has been compromised. I now have 2 investigation looking into this and have to change my card yet again. I don't understand why there is never a fraud alert at all. The money is taken out then I am inconvenience. I have made up my mind (and still thinking) about closing my account because this is happening too frequently and it is such problem. I went into sore #3288 angry because I had to get temporary card and inquire about closing my account. The agent, Kim asked me why I was getting a new card and I explained that I was fed up with everything that has been happening. She quickly told me about switching to Porte and said that a ping would happen giving a fraud alert. She patiently explained what needs to happen and thank me for being with Ace for some years. She was patient, informative and nice. When things like this happened, I appreciate going to a place that offers solutions. Kim was awesome!!