ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.COVID-19 Update:To our customers,Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or [email protected]. We're working hard to be here for you if you need us.
ACE Cash Express (acecashexpress.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.
Alex is a great employee of Ace Express at 828 S W Military dr. I've known her for over 25 years for her charm and professionalism. She is a leader and good friend
I told you guys I would be back! Knowing that I’m going to come in to see that little lady Ms. Una’s smile & warm welcome, was all I needed because I know she knows her stuff & will make all of my transactions a breeze! I mean no one wants to interact with someone without financial literacy when they’re dealing with their money, so even though I’m an hour away, I never mind driving just to be serviced by her! Keep up the great work & thank you for always being patient & thorough with me. See you next time
I would like to say that corporate employees from ace express are very friendly and very helpful, Mr jose Perez is a corporate manager and I can say that he is very efficient at what he does, ace check express is very lucky to have someone like him on their team, and I feel very very lucky to have had him help me, he found a needle in hay stack if not for mr. jose perez I wouldn't have resolved my problem thank God for him.
Benita was awesome. She is always polite and friendly toward my elderly father and I. She treats military veterans with kindness and respect.
My name is Steven and I'm giving a FIVE STAR review for Ms. Ashley Borunda in San Antonio, TX (Store #584). Today I encountered customer service on a level of excellence that is a rarity. Not only did Ashley field all of my questions and concerns with proficiency, she did it in a manner that saved ACE a customer. That was the impact of her service. It is my hope that ACE values the true treasure they have in Ashley and repositions her to shine as the true star she is.
Ana Rodriguez is the ABSOLUT BEST EMPLOYEE PERIOD!!! She so calm and very great mood always and very good at her job, such a GREAT PERSONALITY, SO AWESOME GIVE HER A 12 OUT OF 10
I went to the sand springs location and made a loan payment and Amanda helped me and took good care of me like she always does!
I love the ladies in orange texas they are always so nice and ask about ur day like they really care and sometime I sit in there 20 minutes just chatting thanks ladies.....keep it up
I was having trouble making my payment on my installment loan. When calling corporate, don't press one because their computers will be down and they can't help you. I finally pressed 2 and was able talk to someone but he couldn't help because the loan was made in store. I went in store and they gave me no options. I don't know what to do know.
Ace cash express in Victoria, Tx has a friendly lady that works there. I didn't get her name. She was helpful n I would definitely return. Many blessings to that place
Great customer service! Thank you!
Monica help me out with my check and has a great personality.
I visited the check cashing place in homestead,I received help above and beyond service from John. I 100% recommend him!!! Thank you...I will definitely be coming back here.
I just got out the hospital I go and cash my kidney medicine check for $608.70 go into the check cashing place one person in line with just me the lady takes almost 40 minutes behind the counter then she comes back and says it's not a payroll check I got to charge you $30 I needed my medicine so bad I went ahead and cashed the check but I was real upset and still upset on how they can charge me a large fee when it's an insurance check this is bad business I am disappointed as a customer I'm going to file a complaint cuz I feel like that is a rip off and if they can't cash checks at a reasonable price they need to close their business
I recently visited this check-cashing location and had a great experience. Jose assisted me with obtaining a payday loan, and his customer service was truly excellent. He was professional, patient, and made the entire process smooth and easy to understand. What stood out most was how helpful and respectful he was throughout the interaction. It made a potentially stressful situation much more manageable. I definitely plan to return in the future and will be referring my coworkers as well. Highly recommend this location, especially if you have the chance to work with Jose!
Ms. Sibhon (S. Post Oak location) was so personable and professional! Her customer service was truly AMAZING! She went the extra mile(s), and took the much needed time to assist me, and with a beautiful smile and a great sense of humor! Thank you again Ms. Sibhon!
Great customer service03/23
Hello. I have had the most customer service from the location on memorial dr. I had never been to a checking place because I thought you the customer would be ghetto honestly. Brittany and Shirley were super patient and helpful beyond what I expected. Thank you to the both of you! From the Castor oil lady Iris. Customer service is almost extinct unfortunately/ not from these 2 ladies!
This is another actor they denied me for having to many bank accounts Ok where's the proof I took a screenshot I will post online for folks to witness this company doing what they always have!!!
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