6 Star service by Lina!
Lina is most kind and professional! 6 star service!
About ACE Cash Express
Data updated- Website
- acecashexpress.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 0% (0/18)
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About this business
ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.COVID-19 Update:To our customers,Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or [email protected]. We're working hard to be here for you if you need us.
Is ACE Cash Express legit?
ACE Cash Express (acecashexpress.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Certified with Ace
Excellent Customer Service Skills
The Young Lady name Eileen assist me with my loan application she was very clear and explained the process very throughly. She always has a great attitudes when I come to the 6th street location. Willa
Good customer service all the time.
Maria and Araceli were #1 with great customer service.
Maria and Araceli were both great when setting up my SSI flare account. They explained everything to me about how to use my new account. They also set up my direct deposits from SSI for me. I will recommend this place to everyone I know. They both showed me awesome customer service and had patience to deal with me and all my questions. Great place to handle your financial business.
Kesha at the the Martin Luther King Jr…
Kesha at the the Martin Luther King Jr Drive location in Winston Salem was Amazing. She is always enthusiastic, knowledgeable and celebrates me as a customer. She even makes complimentary calls to remind me to come back in if she has not seen me in a while. A company, and Associate that truly appreciates you is rare. Kudos to Kesha and Congratulations to Ace for landing an ace like Mrs. Kesha!
Great service in San luis az
Great service in San luis az, Elizabeth is ver y kind.
Card stolen
On 12.2 called ace because my card was stolen and I tried to login to my in my on account but I couldn't because my account was blocked because ace suspected fraudulent chargs. My wallet w was stolen along with my debit card witha piece of paper with my pin code in it . When I checked my account there was 6 ATM withdrawals back to back on the same day within within an hour for 200 totaling in 1000. I filled a dispute on but l on the 24th they denied it because talking about ther is no pattern of fraud. I don't ever take that kind of money out. This is not the first time. They have never approved any fraud dispute that I have filed.
The lady working today was very very…
The lady working today was very very rude and ill be contacting the correct people for a more formal complaint
Good service
Carolina provided excellent customer…
Carolina provided excellent customer service.
Best customer service ever
Cindy was great at the Orangeburg SC…
Cindy was great at the Orangeburg SC location
Casandra Chambers was polite
Casandra Chambers was polite, helpful, delightful, and she really help me out with my questions and she provided great customer service questions
Las Cruces NM N. Main
Great customer service here at N. Main location in Las Cruces NM. Anthony was friendly knowledgeable and efficiently quick!
I got a loan today at the Sherman drive…Faster than Jimmy John's - I got my loan.
I got a loan today at the Sherman drive store - Indianapolis, Indiana and I was surprised how quickly I got my loan. The counter woman Desirea was professional. I like that.
Top notch customer service!
I ran into Ace Express @ 2435 N. Sherman Dr; Indianapolis to complete an urgent money transaction for the 1st time. I was rushing and a bit flustered but the Rep. (Tiia Smiley) that helped me was professional, efficient & really nice. She understood I was pressed for time and she got me in & out and really made my experience positive. I'll definitely be back. Thank you Tiia for the best customer service!
Sabrina was wonderful!!!
Sabrina at store 393, was so helpful and patient, helping cash my check onto my card!! Really sweet women bless her heart!
Karina from Ace Tomball made my…
Karina from Ace Tomball made my payments very easy to make. Great service!!
Very welcoming and fast
Very welcoming and fast, daJuane and Misty are the best
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