ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.COVID-19 Update:To our customers,Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or [email protected]. We're working hard to be here for you if you need us.
ACE Cash Express (acecashexpress.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.
Angie was help funny and had a beautiful smile She was respectful and she explained the port card to me in great detail that made me actually want to open a port card with her on my next visit she has a real winning personality she is truly amazing she was in the Bloomfield store
Arianna, was really fantastic today and she was so respectful. She cashed my & check sent me home with a card!! I will be going back thanks to her, she’s a wonderful worker!!
The Henderson branch is very sufficient nice employees they always smile even when rude customers come in with attitudes they stay professional 👍🏾👍🏾
Myah was really pleasant and very helpful. Keep her at the Bellevue location please and thank you!
Sonya was very kind and professional I will keep coming back because I was treated right
I looked everywhere on the Internet to find out when my Ace Cash Express payday loan was due, but I could not find it anywhere. All each site kept saying were ads about how to apply and to register with them. They did not send me a reminder about when my payday loan was due, and I really did try to find out to no avail. I paid them off on August 14, 2024, but the loan was due on August 2, 2024. Now I can't get a loan with them anymore. I am frustrated and do not know what to do. It says, "Poor performance with us" when I try to get a payday loan with them. I HATE THIS! Does anyone know how long I will have to wait before I can get another loan with these guys, especially since I paid the loan back late?
The employees up there were nice, with no attitude or anything they have great service.
I just wanted to thank ACE cash express. I don’t know what I would have done without the opportunity of getting cash fast. I highly recommend this business. I would definitely return. I want to personally thank Juan for the wonderful customer service and Steven for checking in on me and making sure if I had any questions he could help me with. I was extremely satisfied and I will definitely be recommending people I know here. Thank you ACE cash express!!! You care for your customers!
It's always been great with Alicia and Diane. They give 100% plus; excellent customer service. Recently, I went to ACE, and Alicia and Diane was not there. I met a lady name Esmeralda and she had excellent customer service. I give her two thumbs up. Esmeralda should be with Alicia and Dianne at the ACE. Good work.
The service was great. All my transactions went smoothly.
I was there on Tuesday Aug 6th and an associate name Angie waited on me she was so friendly funny and went above and beyond to make sure my transaction went smoothly I highly recommend McKeesport ace on walnut
Aleshia is 1 of the best at the Terry Parkway location and Ms. Michelle thanks ladies..
Sherell is the absolute best she’s always so cheerful and willing to help
Sherell at the challenge,LA location is very helpful knowledgeable about products that you all have to offer.
Jackie has a great personality, she treats me and everyone else with respect. It was a quick in and out process to get my loan refinanced.
I Really Had A Great Experience At Ace Cash Express.Carolyn helped me With taking money off my EBT card to pay my PG&E Bill.Which I did not know you can take money off EBT card like a ATM. So I was very excited,she was sooo perfessional,and helpful also very knowledgeable about the company she worked for. I actually though she was the manager because of the way she carried her self her Knowledge and how quick she helped the people who was infront of me.She Deserves a raise and she was by herself helping people and getting them out.That Day I was so frustrated because everywhere I went I couldn’t pay my Pg&e bill ONE OF THE BEST WORKERS I DEALT WITH AT THIS LOCATION SHE NEED A RAISE AND TO MOVE ON UP!!!!ONLY PERSON I WANT TO HELP ME
I have done business with Ace Cash Express for a very long time. I kept the past Pay Day loans documents on file. During the time I had loans with this company, I paid on time until the very last one was paid late due to Bank of America closing my account because of unusual circumstances. When the bank closed my account, I did not have access to my funds to pay Ace Cash Express on a timely basis. However, I know my obligations with Ace Cash Express and kept in touch explaining the issues about my funds. Eventually, I opened a more reliable bank with Wells Fargo and once I received my funds, I did pay the last loan. Then when I tried to apply for another Payday loan with Ace Cash Express, it stated “Poor Loan Performance with us”. This statement still says the same thing after a couple of years and customer service has the nerve to say try it again over and over soon. Every time I tried, the statement remains the same, “Poor Loan Performance with us”. This shows me that Ace Cash Express will not listen to reason if you have issues with the bank. Do they want me to rob the bank just to get the funds for their convenience? I have dealt with Ace Cash Express Payday competitors like Advance America, Speedy Loan, USA Cash Express, and many more. This is the only Payday loan will not work with you and not being realistic. Sounds like the CEO of Ace Express Cash has unrealistic expectations and is just greedy. I would not deal with Ace Cash Express; this Payday company is not realistic when it comes to lending loans.
Store # 3226 Michelle is so great she sweet and she can have a conversation and work fast at the same time she gets her customer and in out u don't have to be in line for 45 minutes waiting like the other cashier cause she can't work in talk at the same time so if u go there in see Michelle just know u will be and in out if u see the other girl just go to another ace
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