great customer service Lakeisha.
great customer service Lakeisha. She is an amazing employee.
About ACE Cash Express
Data updated- Website
- acecashexpress.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 0% (0/18)
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About this business
ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.COVID-19 Update:To our customers,Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or [email protected]. We're working hard to be here for you if you need us.
Is ACE Cash Express legit?
ACE Cash Express (acecashexpress.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
The teller at store #2422 is so…
The teller at store #2422 is so friendly and helpful. She is always super fast also.
I had to come in and pay my elderly…
I had to come in and pay my elderly aunts bills, her electric bill was pasted due and I was worried about her in the heat. The young lady there Sandra Bardee was very helpful and bubbly. Thanks for all your help
Customer service is great. Good people.
Customer service is great. Always friendly and prompt. Good people Monica always greets her customers warmly and with a smile. Definitely a pleasant experience every time I go in.
very popular
very popular, glad i paid them off,
Great experience
Great experience, April is very knowledgeable.
Fast and friendly service
Markisha has a bubbly and well-mannered…
Markisha has a bubbly and well-mannered attitude. She has a high level of confidence and make sure every customer leaves happy and satisfied. Would recommend there services and the Edenton location to serve customers.
Recent Visit To ACE Cash Express
First of all, I have been a client of Ace Cash Express for several years and there is a reason for that. My recent experience with Ms Vona. She was very professional, very friendly and that smiling personality was just contagious. She really lifted my spirits and made me feel comfortable. Vona is a beautiful spirit and she knows her job. I would never think of going anywhere else. Thank you Vona, you are the real MVP!.....
My to go place to pay bills and very…
My to go place to pay bills and very good Customer service. Keyla was very kind
5 Star Great Customer Service
5 Star Great Customer Service Tanaya W at Ace 853 was very friendly patient and understanding. She went above and beyond in regards of cashing my check due too long wait time with verifying my insurance company that took 45- 1hr
The customer service is very good
The customer service is very good. The Ace that I go to knows me and that makes me feel very good. They have always been nice, respectful and understanding.
Very nice and helpful tonya 5star…
Very nice and helpful tonya 5star employee! Oakdale ca
great service
went to ofallon mo store always great service had., skii as my ace cash rep ,she was very coorteuos and nice she took her time to answer all my questions and she made my time there eceptional nice explained paperwork and she couldnt have been more wonderful about doing her job . i ve been using ace for years and shes what i call first class top notch service thank you ace you have a good employee.she gets 5 stars , 5 smiley faces and 5 high 5,s from me ,,,,D Drey
Friendly lady at Ace Cash Express.
I have been going to Ace Cash Express for around 24 years. First to the location in Allen Texas. That location closed some years back. I begin going to the location store #1344at Central Expressway in Plano Texas. Just some months back a new store manager named Jamarey Baham. I just loved this lady. She is very friendly and accurate. I.have always gotten what I ask for. Mainly I go for money orders. But I have been paying my electric bill there for many years. She always gets what I need and always has a smile on her face. Please give her a 5 star review. Thank you.
Website's trash
I'm now crippled by an accident. Not aces' fault. However, PLEASE UPDATE YOUR SITE. In the unicorn scenario that the site actually works I'm elated. But more often than not its just trash, and I have to walk for a day to talk to someone to give me a loan that I've, without fail, taken out and paid off every month for around 4 years. I should be a darn platinum member by now. Anyway, yeah, aces' website is garbage. Please fix it for your faithful patrons. That is all
Best customer service
Best customer service. I ever had wonderful people. I was happy with the service
Carol and Brandy at the Eubank store in…
Carol and Brandy at the Eubank store in Albuquerque are both very professional and friendly. Never had a problem with either of them. However .....your customer relations at your main office is pathetic. I sent 3 messages via the support link and have not gotten the answer I expected. Very rude..Azhmel or whatever his name is. Not one person responded with an actual answer when they responded via email. These are canned responses and nobody takes the time to address the concern that I had. My very first message clearly stated my concern but all I've gotten was the same exact canned responses with no explanation to my concern whatsoever. Ridiculous.
I visited this location and was glad I did
I visited this location and was pleasantly greeted by your staff. I was nervous about applying but Ms. Aleshia made me feel at ease. The process was done in a timely manner and I walked out feeling better than when I walked in. Thanks Ms. Aleshia for great customer service.
Sweet and friendly
Mr.Kendrick Mitchell was well friendly and polite and patient
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