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Money & Insurance

ACE Cash Express

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200 reviews

4.6200 reviews
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About ACE Cash Express

Data updated
Website
acecashexpress.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
31 reviews
Replies to negative
0% (0/18)
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About this business

ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.COVID-19 Update:To our customers,Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or [email protected]. We're working hard to be here for you if you need us.

Is ACE Cash Express legit?

ACE Cash Express (acecashexpress.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

Disappointed!!!

Soooo, I pulled up. Been coming to ace for a while more times that I could remember them at the place out in San Bernardino employee named Cici, terrible,customer service, bad attitude. Checked all my information with an attitude all at the same time I asked for her name she asked me why, I was asking. the review would have been ok and would have gave more pero the attitude and over all she made it seem that I was like cashing a fake check. Won't be coming to this place again. I would appreciate if a supervisor or manager would have a talk with her. Been waiting 20 minutes and still waiting 4.:23 4:44 4:45 pm 3/22/24 . Good job to the other girls. The seemed ok. Finally out 4:30 took half an hour to verify!!!

Great Location, with a group of excellent employees.

I visited your Pendleton Pike (Indianapolis, Indiana) location, and my experience was excellent, especially the expertise of Ms. Monica. She was very professional, experienced and expedient, without error in processing my transaction. KUDOS TO YOU MONICA. You are a great asset to Ace Cash Express.

Mandy gets an A + in Class of Customer Service

My AceFlare acct.(NetSpend) was frozen due to suspicious activity...I attempted to access my mobile app and could not answer a security question to the satisfaction of the Artificial Intelligence which I assume posed the question as such information was at no time offered by me nor agreed upon with representation of protocol for security purposes regarding access and my identity. Mandy at the Eugene store has been most helpful in efforts to resolve the issue with stout insistence of my identity and rightful owner of the account. Her genuine desire to help me has kept me onboard. It is complicated and she could have let it go, because of technicalities, but chose to side with me, clearly demonstrating her willingness to grasp with exactness, the mitigating circumstances of my situation. Thank you Mandy. You've always stayed true to yourself. Excellent customer service! Bravo... William S

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