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Money & Insurance

ACE Cash Express

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200 reviews

4.6200 reviews
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About ACE Cash Express

Data updated
Website
acecashexpress.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
31 reviews
Replies to negative
0% (0/18)
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acecashexpress.com

About this business

ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.COVID-19 Update:To our customers,Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or [email protected]. We're working hard to be here for you if you need us.

Is ACE Cash Express legit?

ACE Cash Express (acecashexpress.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

C
Claude McKenzieUnited States · 3 reviews · Experienced 2023-09-20 ·

Again?! For the third time in 4 months

For the third time in 4 months, my card has been compromised. I now have 2 investigation looking into this and have to change my card yet again. I don't understand why there is never a fraud alert at all. The money is taken out then I am inconvenience. I have made up my mind (and still thinking) about closing my account because this is happening too frequently and it is such problem. I went into sore #3288 angry because I had to get temporary card and inquire about closing my account. The agent, Kim asked me why I was getting a new card and I explained that I was fed up with everything that has been happening. She quickly told me about switching to Porte and said that a ping would happen giving a fraud alert. She patiently explained what needs to happen and thank me for being with Ace for some years. She was patient, informative and nice. When things like this happened, I appreciate going to a place that offers solutions. Kim was awesome!!

S
SLUnited States · 1 review · Experienced 2023-09-16 ·

I just wanted to give a BIG shout out to…

NATALIE!!! I was having a crazy week and felt bad for need to get this advance, but Natalie made me smile. Her friendly and bubbly personality made me feel better. Talking to her made me forget about the stuff I'm dealing with temporarily and just laughed. Thanks again, Natalie.

William LittleUnited States · 2 reviews · Experienced 2023-08-31 ·

I don’t even know where to start?

I don’t even know where to start? This is the absolute worst company I have ever done business with. There are no customer service representatives with any knowledge to help you, I authorize a payment for a certain amount and the girl said yes we are going to take your payment now, then she took the whole entire loan amount in full, and now I am right back where I started at when I took the loan out, and another $400+ further in debt. I really have no words to express how I feel right now, I do know this, I will never recommend anyone to do business with Ace loans. I spoke with a district manager named Eva S. and she told me I could not come in and make a payment that I had to do it online and that was a lie as well. Be very careful before you ever think about doing business with this company. The industry that I’m in, we try to make every customer a raving fan, so they can go home and tell so many others about their great experience and bring us a lot more business! In this case with Ace loans, they have made a raging fan with me. I have nothing nice to say, I will continue to share my bad experience, my horrible unbelievable experience with everybody I come in contact with. If you need money, you better look somewhere besides Ace loans…🤌🏻

Earl WilliamsUnited States · 1 review · Experienced 2023-06-23 ·

MONEY IN LIMBO...

Utilized Ace services to reload credit cards on several occasions. Unfortunately my last experience was frustrating. Made a payment but my transaction turned up "nowhere". Imagine telling a bill collector that you paid but the transaction is lost,in the mail,or the dog ate the receipt. Ace Financial put me in a tight spot, not to mention a pending late fee. I was better off paying $10 to the "other" company to send money...Momma always said you get what you pay for...be careful my fellow consumers..money don't come easy with this economy.

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