Would like to acknowledge Melissa Lopez…
Would like to acknowledge Melissa Lopez for her great customer service and the patience she had with me getting me the loan much needed continue the great work you'll are awesome 👍
About ACE Cash Express
Data updated- Website
- acecashexpress.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 0% (0/18)
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About this business
ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.COVID-19 Update:To our customers,Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or [email protected]. We're working hard to be here for you if you need us.
Is ACE Cash Express legit?
ACE Cash Express (acecashexpress.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Good experience
Ms. Latonya Davis was very professional and friendly! She was very helpful and honest. Thank you, ms.Davis for being so kind and understanding.
I am a loyal customer at ACE #0877
My husband and I are loyal customers at ACE #0877. We have always received excellent service at this location and my husband especially wants to express his appreciation for Ms. Kenyetta. She is a professional, hard working and knowledgeable person who makes his visits there a pleasant experience. The Jefferson's wish her the best in all she endeavors to do.
Very professional and great customer …
Very professional and great customer service
Marlene in the West Street location in…
Marlene in the West Street location in Annapolis was a great help setting me up with the service and helpful advice I appreciate it thanks so much
Always great Service
The store Manager is always very friendly.
Ventura Ca store has excellent service
Ventura Ca store has excellent service, very quick, A+
My husband and myself went to the…
My husband and myself went to the location on Ace cash express #120 Eastern Blvd Ste 204. The lady name Laura was very helpful and pleasant. Really need more people in customer with her personality. Job well done.
Lina at the 73rd and Collins location was a very friendly and knowledgeable representative of the company. She took the time to explain the various services offered.The store was very clean as well.
Lina at the 73rd and Collins location was a very nice and professional. She took the time to explain the various services offered.The store was very clean as well. 5 stars!
Charletta was great assistance helping…
Charletta was great assistance helping me get my checked cash . The custom Service was great . She got me in & out fast with no problems I appreciate your service. In I will be referring more people thanks
Great experience visiting Ace Cash…
Great experience visiting Ace Cash Express on El Cajon Blvd. I went in and spoke with Ms. Teresa Ramirez and she explained every detail to me, and was very polite and patient. I will be giving them my business.
May be a Great Company, but they have scammers
I was contacted by an ACE Cash Express Representative for an installment loan that I applied for online. As we were going through the verification process, the representative said he was recording the conversation. He stated his name was Jason Smith. He described your company in detail, down to the fact that you are not a broker company. He explained the terms of the loan. Flags started going off because I have never had finance charges ONLY be $1500. When he said there would be a deposit drop in my account for verification purposes, I understood. But then he said I would have to Zelle him the money back. Normal account verification monies would stay pending long enough for the verification process, then they would disappear. I asked if I could speak to Christy Brown, who also called me. He said she was his supervisor but worked in a different building. Lastly, he asked me for my USERID to access the initiation of the deposit. I told him that I needed to call my bank and that I would call him directly back. While my husband called our bank, I called your company. I spoke to Alex. When I asked for his employer ID or his full name, he said that it was not company policy to provide that information. I explained what happened and he told me to send an email to the inbox. The information I have about these imposters are: Jason Smith Ph #: 806-370-1014 Christy Brown Ph#: 806-425-1998
John is an outstanding employee at the Carnegie PA location!
I always go to the Carnegie, PA location. John took care of my banking today. He is so courteous and friendly. He also is "very" accurate in his efforts. He's an outstanding employee! Thanks John!
I had been with them many many years…
I had been with them many many years now and they are very good especially Alejandra, she is friendly.
Ace cash is a friendly and great place…
Ace cash is a friendly and great place super helpful and great customer service. No doubt after all the great information and feedback given compared to other loan places, I’ll be going back for a loan at this location.
Great customer service from the Anaheim…
Great customer service from the Anaheim location on Euclid. The ladies are very nice and helpful! Thank you Ana and Samantha
The Customer Service Rep
The Customer Service Rep. was just a rockstar she was so helpful and professional. In and out with out being treated like the bad guy who did something wrong. SO many do, it was really quite lovely
My name is Esther Poku on the 09/21/22…
My name is Esther Poku on the 09/21/22 I went to Dale City store to apply for a loan and I must say the employee Ingrid was awesome. She was polite, helpful and go above and beyond to help me. I love her pretty smile. I will refer anybody who need assistance to go to that store.
life saver! would recommend
I was travelling around the USA for a month and desperately needed to cash some cheques (I had 39 cents to my name) when I went to the ACE Cash Express on 5045 Wayne Ave, Philadelphia. Here, I met Frederika who was a massive help in getting my cheques cashed, and did a fantastic job at persevering despite difficulties. She even stayed 15 minutes past closing time to get my cheques cashed. I am incredibly grateful to Frederika and ACE Cash Express for saving my neck - they were the reason I could continue my travels and I don't know what I would have done without them. I hope this review gets back to that store as well as management as I really want to say a massive thank you, especially to Frederika as she without doubt deserves a raise. Thank you so much!
First Time
Good Afternoon I am very happy to say that I had an good experenice at Ace with Mrs Bernice at the Balch Springs store. She was very professional and pleasant! She explain everything to simple and easy. I enjoy talking to her. I will always go to that Ace store as long as she is there.
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