Kristen at west Waco Dr store was…
Kristen at west Waco Dr store was excellent great customer service did a very good job she is very polite thank you Kristen
About ACE Cash Express
Data updated- Website
- acecashexpress.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 0% (0/18)
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About this business
ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay, and prepaid debit card services, as well as one of the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services.COVID-19 Update:To our customers,Thank you for your continued patience as we navigate this unique situation together. We'd like to update you on the status of store operations. In many areas of the country, shelter-in-place orders have been issued. Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so.Our stores have been able to stay open primarily because our front-line associates understand the importance of serving you and choose to do so. We want to assure you we have taken precautions to keep our store employees safe and healthy. If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.Additional details about ACE Cash Express store locations and updates can be found on our website. For the latest information about COVID-19, visit the CDC’s resource center.Our number one priority is protecting you, our employees, and the communities we serve. Should you prefer or need to stay home, support is also available at 1-877-ACECASH or [email protected]. We're working hard to be here for you if you need us.
Is ACE Cash Express legit?
ACE Cash Express (acecashexpress.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
I had my account hacked
I had my account hacked. I was helped by a very kind lady named Laura P in Merced California the service was quick and she was very professional. I wish the world had more Laura's in it someday I hope soon. Thank You Laura date is approximate
Consistent Reliable Service
Consistent reliable service is what I always get at this 301 East 8th Ave, Homestead, PA location. Teressa is always warm & friendly. It should be noted that this business/service is VITAL to our neighborhood and having a competent customer service rep behind the glass is a Plus.
Do not purchase Netspend Cards through…
Do not purchase Netspend Cards through ACE. My card has been compromised twice. Both times, I had my card in my possession. On 2/26/23, someone took all my money. The customer service closes around 8:00 L.A. time. There is no way to report fraudulent activity on your account. Since ACE must be aware of these issues, I will no longer be a consumer with their company.
Today I entered Ace Cash Express Store…
Today I entered Ace Cash Express Store #1366 on Broadway Blvd in Garland Tx. I was greeted with the upmost profound feeling I had ever felt before in a while. A young woman named Martina Jones was extremely helpful, professional, and very knowledgeable and was able to take care of my needs from the time I arrived at the store. I really appreciate the time, patience, and care she provided to me. We need more associates like her at every location. Thank you Martina for your support and services. I am a very happy and satisfied customer because of you.
Customer service
Always good customer service
Fast and friendly service
Fast and friendly service. Teresa is always so nice and helpful ☺️
LUPITA is AWESOME!!!!!!!
Lupita is such a great ACE associate. She's always helpful & answers all my questions & concerns I have & does it with a smile on her face.
Had a very difficult check to cash
Had a very difficult check to cash. The employee Shakira went above and beyond she is a very valuable employee in my opinion.
Carla B
Carla B, at the St. Bernard location in Cincinnati Ohio, was beyond amaaaaaazing. Her customer service was excellent, she was very helpful and very knowledgeable. People like her is what alot of these businesses need..
Efficient
Efficient, courteous and prompt service
Thankyou Chasity at west bellfort…
Thankyou Chasity at west bellfort location..you went above and beyond to help me..professional..private..great customer service and recommendations
The woman Laury helped me she was very…
The woman Laury helped me she was very friendly,walked me thru the entire process even wished me a happy 50th birthday!! Thanks so much again you ROCK!!!
Margaret is the nicest, most helpful person!
Margaret made the process seem super easy for me! She was so helpful and kind! I will keep coming to this location just because of her!
Sylvia at the Ace On Weber and Holly is…
Sylvia at the Ace On Weber and Holly is Amazing she is the best well all the staff there are AMAZING!!! Love this ACE because of the STAFF!!
Afrikaans Kernal was a delight and very…
Afrikaans Kernal was a delight and very helpful id give her 11 stars if possible.
Quick and fast service as well as a…
Quick and fast service as well as a great attitude and friendly customer service. Store #1351, Jared Wood
Windia jones
Hello, I would like to comment on Lakesha, at 4437 S 3rd Street, She is very nice and friendly person, Also work with you with patience and confidence, always the same friendly person when ever I come to ace.
My experience at this business was awesome. The people who work on. Manhattan in Harvey are very pleasant
The people that work at the location on Manhattan in Harvey are very pleasant. Everytime I got there
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