A big let down
When I received the dress, the zipper didn't work and I had to get the dress altered, which cost me $40. I sent an email and got a quick reply, They offered me a 30% refund (which I think is ridiculous) for the cost of the repair, but were generous enough to offer me more. However, the zipper replacement ended up redundant as it was the cut/make of the dress inhibited the zip from moving more that half-way up the dress. I contacted customer services and after 4 days i hadn't received a reply, not until I started a live chat on their website, was I able to get a response from the company. They also made the train of my dress absurdly long, which did not match the image, so I had to get that altered also (costing me a further $55), I also had to attempt to fix the 'broken' zip, costing me another ($30). At this point, I'd had enough trips to the tailors and requested a refund. I was even more disappointed because I had spent an additional $28 to have the dress custom made. It has now been a month and still no response. Although the quality of the dress is adequate, spending $153 in extras was not worth purchasing from this website again. (fyi. this dress is for my graduation and I did not have time to go searching for another dress and I was not expecting to encounter so many problems, hence why I paid so much in repairs.)