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Saj Bin Nasser

United Kingdom

1 Reviews
3 Reads
0 Useful

1 review

Firmoo

Excellent customer service experience

Excellent customer service experience. Although the glasses did not meet my expectations initially, the support team handled everything professionally and quickly. They processed my refund without hassle and even allowed me to keep the glasses as a goodwill gesture. Communication was clear throughout the process and they genuinely tried to make things right. Very impressed with how they handled the situation and I would consider ordering again in the future. P.S This was my second purchase from them.

2026-06-03