DO NOT USE!
If you are purchasing a phone, then keep your fingers tightly crossed that you don't run into problems as once they have your money they will not help with any issues. We purchased a Samsung z Flip as a Christmas gift (December 2020) by March there was a black dot on the screen which looked to be LED issues. Having gone back and forth sending images and videos we were advised to ship it from the UK to Singapore for a repair. Due to couriers not accepting phones/battery products this was returned. I then tried to get a repair via Samsung directly as the phone was only 3 months old, to be told that as the phone is NON EU they would not be able to help and they told me to go back to Etoren. Etoren have now advised that the issue with the dot/LED is due to usage and they are not able to fix the phone. So beware that if you buy a phone and use it AS YOU SHOULD then your warranty is effectively VOID. In addition there is no contact number *ALARM BELLS* all communication is via email with a NAMELESS customer advisor. Moral of the story is, buy from a reputable company if you are spending 100s on a phone and if you are from the UK avoid this company as despite the website being uk.etoren they are actually based in Singapore. UPDATE - I am unsure why you keep replying then deleting your response. You tried to get my review removed but I have provided the evidence and facts to trust pilot. Thank you for your reply but it is not helpful and I have given up. I have bought a new phone elsewhere and will never use your business again.