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Brandon

United States

1 Reviews
5 Reads
0 Useful

1 review

FOCO

Unfortunately I can not give zero…

Unfortunately I can not give zero stars. The customer service is terrible. Their sizes are not true to their charts. I needed to exchange some shorts and they would not send me a label. I had to pay for shipping AGAIN. Once they received it I expected to be notified and never was. I had to inquiry about it (thinking it was lost in transit), never heard back in a timely fashion. Then I received an email stating the exchange was done (not knowing they had the size in stock), only to finally receive an email from "customer support". Here's a time line. Mailed package out 1/12/26 to be delivered on 1/17/26. Sent email inquiry to ensure package made it and that size needed was in stock on 1/21/26. Received an email confirming item exchange on 1/23/26. Only to finally here back from "support" on 1/27/26. Mind you the auto generated email says they will respond "soon". I knew I should have stayed with NFLshop.com and will NEVER use FOCO again. Terrible Terrible Terrible experience all the way around. If I could submit pictures of the email threads I would. Maybe ill blast it on social media next!

2026-01-27