FOCO is an international fan brand bringing your Officially Licensed fan gear for your favorite teams. Visit FOCO.com and become a member of the FOCO Squad.
Written by the business, not verified by us.FOCO (foco.com) has a 2.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Sports and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the prompt and exceptionally helpful customer support team when dealing with missing parts or trying to locate clearly needed instructions for their builds. Many buyers also mention that standard delivery can be very fast and that the products themselves are generally fun and enjoyable to put together. Some reviewers were not happy with significant, unexpected delays on pre-ordered merchandise and frequent changes to scheduled shipping dates. Others reported receiving completely incorrect merchandise, experiencing unhelpful responses, and facing frustrating difficulties with the strict return policies and shipping fees.
Auto-generated from all reviews of this business. For reference only.I made a purchase in start of july this year was told it would take 7-14 days to process and then I’ll get an update once shipped, I still haven’t heard anything, won’t respond to my emails, highly recommend people stay away this is fraud do not allow them to take your money aswell as mine as I’ll never see that money again now! Absolute joke
I have done four preorders with them. The first three there were no issues, the items came on time. The fourth, which was originally scheduled to be delivered in May has been continuously pushed back to now September, over 10 months after first ordered. No clarity or transparency to the issue, just generic “supply issues.” Poor customer service.
I ordered a Foco product through Sanrio.com with a pre-order date to ship before July 15th. It is now August 4th. I reached out to Sanrio.com since July 21st who claim that foco has not gotten back to them with an update. Ridiculous that they don’t honor their pre-order dates and by the time you get their item, the season is over.
Stickers missing from the box. William was very helpful in sourcing replacements and having them sent out.
Great customer service. Julie was fast responding and provided what I needed immediately. I took longer to respond or this matter or this would of taken one day. Thank you so much
Paid $40 for set and instructions are impossible to follow. Couldn’t even put together. Waste of money and no resolution with customer service.
I just needed some instructions to one of the brxlz stadiums because I lost it and Breanna was able to help me. She was fast at responding and was straight to the point. 5 Star Service.
This company has to have items on hand and stop the pre-order scams. The dates for the arrival of the items continually was extended. Waiting four months is unacceptable.
The Company is not looking a customer service at all. They(each of their Reps with the same generic answer each time which does not help) We are sorry that your ordered has been delayed and they are doing everything they can. (Same response when it was delayed for the third and 4th time) I understand delays can happen and understand completely but when ordering 4 items that were susposed to come on the same day, and then one get delayed 3 months, have the courtesy to send the other 3 items or combine it with another order that is ready to ship. They do not have any flexibility even when any normal business would offer another solution. If you could talk to a person on the phone, perhaps they can explain why they cannot do that but if you ask the question, again a generic or AI response.
I can not say enough about how good my experience has been with the customer service at FOCO. We are still working on resolving my issue but the lady I am working with has been so helpful. I am trying to get a bat to replace a broken one for one of my bobbleheads from 2008. She has gone, what I would consider, out of her way to find this bat. She could have said we don't handle thing 17 years old. Instead, she sent me a couple of samples that were close but not correct. Again she could have said sorry that is what we have and moved on, but she didn't. She is seeking help from other employees to get me the part I need.
Avoid. Poor quality kit with stickers peeling in bag. Missed socks and wrong name on shirt. Customer service is nonexistent like their email address which bounces back and contact number that doesn’t work. Lesson learnt.
Absolutely horrible experience and I wil never ever order from this company again. I’m infuriated that I never received an order placed back in March and when I finally gave up and asked for a refund they instead gave me a gift card. Why would anyone want a gift card after waiting months?! They had responded telling me that they would refund me then sent a gift card instead.
I would strongly advise anyone considering ordering from Fokoo to think very carefully before spending their money here. I ordered a Spain kit for my 10-year-old son and a Real Madrid shirt for myself. The order took four weeks to arrive, by which time most of the tournament had already passed. I had even paid extra to have “Nico Jr” printed on my son’s shirt, yet it arrived completely blank. To make matters worse, the socks that were supposed to be included never arrived at all. The Real Madrid shirt was ordered in a medium, but the sizing is so far off that it would barely fit someone who normally wears an extra small. The quality control and accuracy of the order are simply unacceptable. The biggest disappointment is seeing my son so upset after eagerly waiting weeks for his kit, only for it to arrive incomplete and not as ordered. I’ve contacted the company to give them the opportunity to resolve these issues, but so far I’ve received no response whatsoever. Based on my experience, I cannot recommend this company. Between the excessive delivery time, missing items, incorrect customisation, wildly inaccurate sizing, and complete lack of customer service, this has been an incredibly frustrating purchase. Save yourself the disappointment and buy from a reputable retailer instead.
I lost the instructions for this one set so I asked for digital instructions and customer service responded in less than five hours
I will never give this company my money again. I requested to have my order canceled well before they ship the items and they're not responsive to my messages and misread what I wrote and unable to help me. I will never shop with them again
I ordered a limited edition all star liberty bell statue and they sent it with the word “Phillies” upside down on the bell. When I reached out to them for a refund their response was to offer me a 15% off discount on another item, which why would I continue to shop there after this issue, or I can take time out of my day to return the bell to them and once they get it back, then they can give me a refund. Probably so they can try to resell it to someone else for full price. Extremely disappointing and horrible customer service. This is the first and last time I will be shopping here.
Very Good customer support, quality high value products and good buying and delivery experience. good company to work with, people make the difference, like on this request Julie was great! Kudo's to the FOCO team!
Good news! "Unexpected delays" means you can cancel! Which means I won't have to try to get a replacement when it arrives busted. "Unexpected delays" is the FOCO mission statement.
I gave my grandson a bobblehead of Ronald Acuna Jr and when he opened the box Acuna had no bat. He was sad and so was I. I hope you will send another one soon. My shipping address is: 3263 Cobblestone Drive Pace, FL 32571
They keep changing the preorder date from June 15,2026 to June 23,2026 and now the August 23,2026. It the hello Kitty Crossbody bag.
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