FOCO is an international fan brand bringing your Officially Licensed fan gear for your favorite teams. Visit FOCO.com and become a member of the FOCO Squad.
Written by the business, not verified by us.FOCO (foco.com) has a 2.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Sports and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the prompt and exceptionally helpful customer support team when dealing with missing parts or trying to locate clearly needed instructions for their builds. Many buyers also mention that standard delivery can be very fast and that the products themselves are generally fun and enjoyable to put together. Some reviewers were not happy with significant, unexpected delays on pre-ordered merchandise and frequent changes to scheduled shipping dates. Others reported receiving completely incorrect merchandise, experiencing unhelpful responses, and facing frustrating difficulties with the strict return policies and shipping fees.
Auto-generated from all reviews of this business. For reference only.Do NOT order from this company. The quality of their product is not as shown on the website. The material is cheap as well as the actual print on the fabric. Don’t spend the money on this, order from a brand like 47 or a more notable NFL sponsored brand for your game day wear.
Placed a pre-order with a ship by date of October 20. On October 27 I reached out to inquire about my items as I had not received an update. On October 29 a representative replied letting me know my purchase has an expected ship date of December 8. I received no notification of this change, and the response I received from the rep was simply sorry for your inconvenience. One of my items had a ship by date of October 10, so I asked for that item to be sent separately as a courtesy, despite the policy stating all parts of a pre order ship at the same time. This request was denied and I was told they would not be offering any discount or promotion. Bait and switch! My receipt says my items will ship by October 20, that should be honored or an option of a refund should be presented without me having to request it. Terrible business practice. I would never give them another dime. Why would I want my NFL items mid December? Be for real.
My experience with the company was absolutely amazing. I Email the customer service team to see if I can get help some on locating an instructions that I needed to build my Tottenham 3D. Received lovely feedback from Freya who sent my the information that I needed. So thank very much.
Customer Service is highly responsive. Julie responded promptly within 24 hours of sending my email, which I sincerely appreciate. The problem was with Amazon; they lost my item before it ever reached UPS. So, there wasn’t anything else Julie could have done. I appreciate the help I received and I’m looking forward to giving my wife her FOCO gift when the second one arrives next week. Next time, I will order directly from FOCO. Thank you.
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