FOCO is an international fan brand bringing your Officially Licensed fan gear for your favorite teams. Visit FOCO.com and become a member of the FOCO Squad.
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Is FOCO legit?
FOCO (foco.com) has a 2.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Sports and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the prompt and exceptionally helpful customer support team when dealing with missing parts or trying to locate clearly needed instructions for their builds. Many buyers also mention that standard delivery can be very fast and that the products themselves are generally fun and enjoyable to put together.
Some reviewers were not happy with significant, unexpected delays on pre-ordered merchandise and frequent changes to scheduled shipping dates. Others reported receiving completely incorrect merchandise, experiencing unhelpful responses, and facing frustrating difficulties with the strict return policies and shipping fees.
Auto-generated from all reviews of this business. For reference only.
Unfortunately I can not give zero stars. The customer service is terrible. Their sizes are not true to their charts. I needed to exchange some shorts and they would not send me a label. I had to pay for shipping AGAIN. Once they received it I expected to be notified and never was. I had to inquiry about it (thinking it was lost in transit), never heard back in a timely fashion. Then I received an email stating the exchange was done (not knowing they had the size in stock), only to finally receive an email from "customer support". Here's a time line. Mailed package out 1/12/26 to be delivered on 1/17/26. Sent email inquiry to ensure package made it and that size needed was in stock on 1/21/26. Received an email confirming item exchange on 1/23/26. Only to finally here back from "support" on 1/27/26. Mind you the auto generated email says they will respond "soon". I knew I should have stayed with NFLshop.com and will NEVER use FOCO again. Terrible Terrible Terrible experience all the way around. If I could submit pictures of the email threads I would. Maybe ill blast it on social media next!
Bought 2 city buses, an both had missing pieces. Emailed for support and had nothing. As soon as i sent it back they then repsonded to me saying i see you've sent it back.. yeah yeah i have! Its been 10 days without a word. terrible customer service if you ask me..
I ordered a shirt for my wife for Christmas, but received a different design. I wrote to FOCO and sent the pictures of what I ordered and what I received. They apologized and sent me another one free of charge. Unfortunately it was exactly the same as the first one. I just received another email from them today explaining what happened and promised to send me the correct one. Excellent customer service above and beyond what I expected.
Megan is great!
Got the same email about a error in inventory.. I've got this email multiple time over the years. Why does it take 2 weeks to find out the item is not in inventory. A company that sells 50+ million dollars in sales has a poorly run operation going on. Inventory is no longer worth on paper, it is in a computer. And the computer is as smart as the person using it.....
Absolutely abysmal - would not recommend. After a delay in shipment (admittedly over the festive period so to be expected) my set arrived with pieces missing. I contacted the customer support and I have not had as much as a response other than an automated one saying they would respond within 24-36 hours (this was on 06/01). AVOID!
I am so unimpressed that, to return an item, I - the buyer - have to cover the cost for postage! Meaning I'll only receive a partial refund after factoring in the price of postage to return the item. I was hoping to exchange my item for the same item but in another size, however this has completely dissuaded me from shopping at Foco again.
Terrible. I ordered an item paid $16 shipping for it which whatever is fine didn’t like the fit so had to reach out by email to return. I had to pay for return shipping which again whatever but I’d rather have my money back. So I sent the item back waited a couple weeks still no refund. So I emailed then when the item was delivered and then I got an email saying a refund was issued the next day. Well when I checked the refund it was short $1.16. The item was total was $113.64. The item was $90, tax was $7.69 and shipping was $15.95. They refunded me $96.53. I told them they shorted me I wasn’t refunded correct they responded they don’t refund shipping and I told them they didn’t refund the tax correct. Waiting for a response so we will see what happens. But this is not okay why are you shorting refund yeah it’s only a dollar but dollars add up also including the fact I paid for shipping both ways and lost money there. This is how they steal from people a dollar shorted on all refunds and I bet they make good money from scamming there customers.
I placed an order before christmas but it did not arive within the 7 working days quoted. Chased up the order to be told that: "We just received a notification that due to an issue with our account, some orders were not imported into the system in a timely manner. These orders will no longer be shipped, and your account will be automatically refunded later. We haven't yet received notification from our superiors regarding the specific refund time." Should I risk to order again without first receiving a refund for the first order? Seems to be a ramshackle organisation.
I placed an order and paid for expedited shipping. I reached out via email, as this is the only method with a response time within 48 hrs🙄, and have yet to hear from them. Less than a hundred bucks but principle is important and I have heard nothing. Just gave them my info, payment, and zero gift to my fam member. Spend extra at a quality place
Julie was my customer service representative and she took great care of me. Foco missed the shipping window so the gift I purchased from them didn't show up in time for Christmas after I had paid a $35 premium for expedited shipping. Julie was very helpful and responded quickly. Thank you Julie!
I was sent the incorrect item. I contacted their Customer Support and sent them pictures of what I ordered and what I received. They are sending me the correct item and I don’t need to return the other shirt.
We have always had excellent service from FOCO!
Update: They sent me the same wrong shirt again.
Today on 1/23/2026 I received another email from FOCO stating that they will be sending the correct shirt.
Their customer service is the best!
Thank you Megan!
Terrible, terrible, TERRIBLE! I ordered a Shohei Ohtani 2024 Dodgers World Series Champions bobblehead, back in March of 2025. Initially, FOCO said they wouldn’t be shipped until the beginning of September. Well, September came and went, so I reached out again in October. They returned my email and told me there had been a “delay”, and now I wouldn’t be getting my item until the beginning of December. Half way through December, I reached out again and asked when I would be receiving my order. They got back to me and told me there was ANOTHER DELAY, and now it wont be shipping until 1/29/26, almost a year after my initial purchase!! What?!? In the meantime, the Dodgers have won another championship. They had the gall to offer a bobblehead for the 2025 World Series win! If you don’t mind buying something from FOCO and not receiving the item for a year, by all means order. If you think waiting for an item you purchased 11-months earlier, a little ridiculous, then DO NOT ORDER FROM FOCO!
Sent a stained shirt, with grease smeared on a shoulder. We contacted them immediately, as it was a Christmas gift. We got the generic "we can't wait to get back to you..." email response. I've reached out to them now 3 separate times, over more than a week's time, with no response beyond the initial email, and no correction made to the shirt, no refund, no replacement sent.
STEER CLEAR.
I've been waiting 6 days For customer service to get back with me, Item came broken on Dec. 20th. Sent pictures and NO One will respond back to me. I ordered this Bobblehead on MARCH 6th. Waited through several due dates that never happened. On Dec,20th received item Broken. I even asked to PLEASE response to my text.
All they do is lie. I pre-ordered a christmas ornament that said it would ship no later than 12/15. Once 12/15 passed, it changed to 12/22. Once 12/22 passed, they told me it’d ship today, 12/24. Nothing. This company might actually have the worst customer service I have ever experienced. Never pre-order anything from them. Probably shouldn’t order anything in general from them. They just lie about your order status. I’m not sure the christmas ornament I ordered will ever arrive at this point. Then they just gaslight you. Their instagram account, their email address. Just an awful company. It feels like they genuinely stole my money.
If I could give this company a zero I would . Ordered a Christmas sweater for two day shipping December 15th at 5 pm est . Order was labeled the next morning at 10 am est . Sat there on labeled status . I finally reached out to customer services Thursday afternoon the 18th no response . Package continued to sit there . Reached back out on the 22nd of December they finally wrote back claimed the item was out of stock and were refunding my order . Don’t waste your time . Check other reviews as this is common here .
My experience with shipping didn't go well, however it was rectified. More than satisfactory I received customer service help from (BREANNA) she guided me through the process in rectifying my order. She was very professional and knowledgeable in the matter at hand. Her assistance will allow me to make future orders.
FOCO lies about how they handle returns. There is no apparent quality control on the products. Plus, there is no customer service phone number. Run, do not walk, away from patronizing this business.
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