FOFOCO★★★★★
LSU Lucky t-shirt
I ordered a Lucky LSU T-shirt for my wife for Christmas. The shirt got here in time, but it was an incorrect print. I sent pictures of what I ordered and what was delivered. My issue was handled by Megan who was exceedingly helpful. She offered to send me a new shirt with the correct printing free of charge and I didn’t need to send the other one back. Unfortunately the “new” shirt was exactly the same print as the original one. I again contacted Megan and explained the situation. I was then offered another shirt of the correct printing free of charge(again) if I was willing to accept one a size larger than my original order. I agreed and received the shirt with the printing that I had originally ordered. My wife was thrilled when she saw the new shirt and she loves it. My wife and I are both retired from Walt Disney World, so we know customer service. FOCO’s Customer Service and Megan greatly exceeded our expectations!
Our grateful thanks to FOCO and Megan!
2026-02-14
FOFOCO★★★★★
FOCO Customer Service
I ordered a shirt for my wife for Christmas, but received a different design. I wrote to FOCO and sent the pictures of what I ordered and what I received. They apologized and sent me another one free of charge. Unfortunately it was exactly the same as the first one. I just received another email from them today explaining what happened and promised to send me the correct one. Excellent customer service above and beyond what I expected.
Megan is great!
2026-01-23
FOFOCO★★★★★
I will be getting the correct item
I was sent the incorrect item. I contacted their Customer Support and sent them pictures of what I ordered and what I received. They are sending me the correct item and I don’t need to return the other shirt.
We have always had excellent service from FOCO!
Update: They sent me the same wrong shirt again.
Today on 1/23/2026 I received another email from FOCO stating that they will be sending the correct shirt.
Their customer service is the best!
Thank you Megan!
2026-01-06
