Car with English speaking driver who didn't speak a word of English
Booked a car with driver and full package for two days. The full package included a guaranteed English speaking driver. Of course, you know what happened hahahaha. The driver did not speak English and the company as well as Tiket. That same company had the audacity to ask for more money because we went a bit out of the agreed area and over the 120 km distance limit. These people seem to not understand that not all is about money: if we agreed a certain level of service, you should just give that service or choose a different business. You can't just take the money from a client for a service you can't deliver and than return by apologizing for the inconvenience. It's just outrageous, bad business practice and should be punished by customers seeking an alternative. (By the way, we gave the driver a very well bonus, because obviously, it wasn't his fault!) Oh yes, don't try to contact Tiket.com through the chat: it's fake. It's a computer that doesn't actually help. I must say tiket.com did react with all kinds of incomprehensible messages and they even called me but the person on the other line didn't speak English either, although she said she did. After ten times asking what she wanted, I had to just hang up. It felt like a gross humiliation.