Tiket.com (tiket.com) has a 1.3 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 15 of them were added in the last 12 months. Last updated 2026-10-24.
Scammers!!! Avoid them, use booking or agoda. Made a hotel reservation, without login, made payment via BCA virtual account. Payment showed pending half day, which never happens for virtual BCA. Also no email i had received. So i contacted them via email-attached payment photo, no reply in 24 h. I booked through agoda, all good. Next day tiket.com send me reply reservation is active, but still no reservation nr or any booking info. I explain to them, that i made another booking already. Kindly asked to refund or reschedule, as it was their technical fault. Denied. I talked to hotel directly, they agreed to change the date, if tiket.com does it. Tiket.com then lies in email, that hotel does not allow. Avoid these jokers at all costs!
They promise lowest price garauntee, but when I found the hotel I booked through tiket.com on booking.com for nearly 400,000idr less and filed a claim with tiket.com they refused my claim and wouldn’t honor their own policy. I will never use this company again. They are scammers and lie they do not honor their own policy always finding a way to screw the customer over. Do yourself a favor and use any company but tiket.com
Worst customer service and absolute scam.
I booked a hotel with "Free refund and reschedule Before x date"
I applied for a refund before that date, to my surprise they charged a "refund fee".
I contacted the customer service, they confirmed the fees and there was noway to avoid it.
Liers.
2 stars for the easy booking process and customer service that replied quickly
Worst company ever would never use them in 1 million years not only they take advantage of you but then on top of that they charge you 10% of the cost of the ticket when the person has been hospitalised and then the airline charges you are further $400 shocking service Hong Kong airlines and also this company I would stay away from if you don’t want a heartache they apologise. You’ve been going through it while they literally take advantage of you and you’re suffering in pain and take your money. Good job.
This is a SCAM! Don’t but anything here. Our flight was delayed, we had a protection bundle, and they did not reimbursed the money. Their support chat was useless. Please, avoid Tiket.com
I accidentally boom twice for the same flight
The last flight yogyakarta to jakarta was 980,000 rp
I cancel one after one hour
They refound me 640,000rp
They are their
Booked Lime Resort in El Nido Philippines through booking.com but the hotel actually had this booking processed through tiket. 1 night no power so the hotel promised a full refund. However tiket hasn’t refunded and not communicating at all. Very disappointed.
tiket.com advertises 100% free cancellation for some bookings, but they have hidden "refund fee" or "admin fee" for all cancellation request. It is not mentioned anywhere, and you will only find out about this fee when you try to cancel your "100% Free Cancellation" booking. Be careful.
Total scam. I made and paid a hotel reservation on 26.01.2026 via Tiket.com app, received confirmation of the successful payment, but have not received any order confirmation or receipt from Tiket.com in the last eight days after the payment. I have contacted Tiket.com Customer Service several times via chat and phone, where a nice and polite service person promised to check the payment. And also asked my credit card number - scary.
Be careful with Tiket.com
The staff themselves only care to end the problem faster, the company policy feels like a scam. Be careful when booking on this website. When I contacted customer service for help, all they could say was they “cannot refund due to company policy,” even though it was a significant amount of money. It honestly feels like they only care about taking your money and not about solving the problem when something goes wrong.
Big scam. Booked flight to KL and my ticket never issued/never show up. My credit card charged. Email, chat, call customer service, no respond.
SCAM!!!!!!!
Update / Warning for other customers:
After extensive contact with tiket.com Customer Care, I must unfortunately conclude that this issue was not properly reviewed.
My booking included free cancellation, yet tiket.com’s system did not allow a refund to my original payment method (Wise Visa debit card). Because of this system limitation, I was forced to accept an overseas bank refund, which automatically triggered a 300,000 IDR administration fee.
Multiple agents have now confirmed in writing that the original payment method was unavailable due to a system limitation, but still insist the fee “cannot be waived” due to policy. The case was closed without supervisor or finance review, despite clear evidence that I had no alternative choice.
This is not a voluntary choice, and in my opinion not compatible with a “free cancellation” promise.
I am posting this update to warn international customers: if you pay with a foreign card and need a refund, you may be forced into an overseas transfer and charged significant fees, even when cancellation is advertised as free.
Very disappointing handling and lack of escalation.
Refund issue – Order 1326379105.
Tiket.com's system did not allow me to choose my original payment method
(Wise Visa card). Their staff instructed me to provide my ING bank details, which
forced an overseas refund with a 300,000 IDR fee.
Customer Care keeps sending the same scripted responses and closed my report
without reviewing the facts. I cannot reopen the report or create a new one.
This was a free cancellation booking, and no fees should have been charged.
Please escalate this to a supervisor or Finance Team.
Total scam operation
They quoted me $585 Aud for 5 nights accommodation which included fees and taxes. All looked good until I received notification from my bank that the amount taken by this scamming mob was $603.14 and it was charged in a foreign currency so add an extra $17.56 Aud.
So no saving that they advertised
Absolute dishonest scammers
Complete bullshit. I tried to book a train in Indonesia. It asks me all the information then I enter card details, and then they say "Payment failed. You need to verify some information with us". Then I am redirected to GOOGLE FORMS and "FILE NOT FOUND". How idiotic is that? What is IT deparment thinking? Thank you for wasting my time. I will never use it again. Better use Traveloka.
We had booked a room at Cat Ba Paradise Hotel - Sky Bar & Massage on Cat Ba Island in Vietnam through booking.com with this provider. They have charged our credit card with the money worth almost EUR 150 and when we got to the hotel, they did neither have our booking nor the payment. Any attempts to get in touch with them resulted in fails and we did not get our money back. This is a scam and booking.com did also not help here. Total rip- off.
Tiket.com is a dishonest platform that tricks you into thinking you’re entitled to a “100% refund” — but that’s absolutely false once want you cancel.
I booked a hotel using an international CREDIT card with a clear message: “Free cancellation before 2 days before arrival, full refund.” . Their published terms & conditions state that payments using credit cards will be refunded on the same card.
I wrote a request to cancel within the deadline, but they deny that my card is a credit card, saying it's a debit and that they cant refund on card. They only propose refund on a bank account, which funnilly is subject for a IDR 300,000 (around €20) so-called “bank fee” — which was never mentioned during the booking process, nor in the terms and conditions.
Their customer service keeps replying with the same automated message, without giving any proof that this fee was stated in their terms. Also, they first tried to call me at 5am local time. I put them nicely that they should be carefull to time zones. Even worse, calling 3 times at 3am waking me up (french time zone).
The refund system is unclear, deceptive, and clearly designed to exploit foreign customers.
This feels like a scam disguised as a professional travel site.
Avoid Tiket.com. Stick to trusted platforms that are transparent and honest.
A Warning for International and Local Frequent Travellers. Please Be Careful with Tiket.com (Blibli.com)
I rarely write reviews like this, but after what I’ve been through, I feel it’s only fair to share my experience especially for fellow international travelers & frequent locals' travelers who are on tight schedules or budgets and those who simply don’t have the energy to deal with unnecessary stress during travelling.
It all started with hope. I was planning an international trip, and for the first time, I decided to try Tiket.com, thinking it would be a fresh, smooth experience. What I didn’t realize was that the platform is now owned by Blibli.com, a company I had bad experiences with years ago before covid outbreak time. Back then, I had major concerns about data privacy. I had already asked them to delete my personal information, repeatedly and they never did.
And sure enough, when I signed up for Tiket.com, my old data instantly reappeared. My details, which I had once fought hard to erase, were just sitting there, as if my requests had meant nothing. That was my first red flag. Still, I gave it a chance.
I booked a 3-night hotel stay overseas; confident the room was available. I even cross-checked with other platforms. I transferred nearly IDR 26 million and only to receive an immediate automatic refund, citing a vague “failure to generate e-voucher.” But the room was still available elsewhere includes on Tiket.com. It was clearly their technical failure and not a real availability issue.
Trying to resolve it was an absolute nightmare. Their customer support didn’t recognize my booking ID. The chatbot was useless. After several frustrating attempts, I finally reached a human, only to be told that my refund would be deposited not into my bank account, but into BlibliPay, a wallet I never asked for and even I never heard my circle in Jakarta use it.
I tried to rebook another hotel using the refund but then came another shock: BlibliPay only allows a maximum to spend of IDR 10 million. So, most of my money was frozen. When I tried to transfer the balance back to my bank, it took 1 to 3 business days which meant more delays and more stress.
Still holding onto optimism, I tried again. I rebooked through bank transfer for another hotel about IDR 24 million. And it happened again, another auto-refund message just a few seconds after my transfer received it by them. This time they said the hotel had changed its price. But I could see the pricing on their app was erratic and inconsistent. Their system simply isn’t reliable.
After wasting six full days and watching my well-planned trip fall apart, I decided I was done. Done with the stress. Done with the games. Done with the emotional toll.
And then came the final blow. I decided to delete my account completely to walk away. But they made that impossible too. Instead of a simple process, I was met with complicated steps, endless rules, and unrealistic conditions. In the end, I couldn’t delete my own account. My data, once again, was trapped.
They say because I have bliblipay balance. Similarly, when I tried to change my name to be anonymous and change other data, they say, you need 90 days until 1 year to change it.
At that moment, I felt not just disappointed but violated. This app is not just unreliable. It’s dangerous. It doesn’t respect your privacy, your time, your money, or your peace of mind.
This application is deeply careless and irresponsible. It offers no valid arguments, no sense of care or protection for its users. Certainly not the kind of platform you'd ever want to trust for a lifetime.
My Key Takeaway,
To anyone reading this, please, do not make the same mistake I did.
If you value your time, your sanity, and your privacy, your ultimate wellbeing, stay far away from Tiket.com. You may lose more than just money.
You may lose peace of mind, your digital privacy, and that’s the hardest to recover.
Travel is supposed to bring us joy. Not trap us in a system that treats us like data points instead of human beings. You deserve better. We all do.
⚠️ Scammy platform – Misleading refund system!
Tiket.com is a dishonest platform that tricks you into thinking you’re entitled to a “100% refund” — but that’s absolutely not true once you cancel.
I booked a hotel with a clear message: “Free cancellation before June 4, full refund.”
I canceled within the deadline, but they’re now charging me IDR 300,000 (around €20) as a so-called “bank fee” — which was never mentioned during the booking process.
Their customer service keeps replying with the same automated message, without giving any proof that this fee was stated in their terms.
The refund system is unclear, deceptive, and clearly designed to exploit foreign customers.
This feels like a scam disguised as a professional travel site.
Avoid Tiket.com. Stick to trusted platforms that are transparent and honest.
traveloka.com
Trip.com
Agoda
Booking.com
Airpaz
Travellink
Destinia
Lion Air Group