Refund issue 1326379105
Update / Warning for other customers: After extensive contact with tiket.com Customer Care, I must unfortunately conclude that this issue was not properly reviewed. My booking included free cancellation, yet tiket.com’s system did not allow a refund to my original payment method (Wise Visa debit card). Because of this system limitation, I was forced to accept an overseas bank refund, which automatically triggered a 300,000 IDR administration fee. Multiple agents have now confirmed in writing that the original payment method was unavailable due to a system limitation, but still insist the fee “cannot be waived” due to policy. The case was closed without supervisor or finance review, despite clear evidence that I had no alternative choice. This is not a voluntary choice, and in my opinion not compatible with a “free cancellation” promise. I am posting this update to warn international customers: if you pay with a foreign card and need a refund, you may be forced into an overseas transfer and charged significant fees, even when cancellation is advertised as free. Very disappointing handling and lack of escalation. Refund issue – Order 1326379105. Tiket.com's system did not allow me to choose my original payment method (Wise Visa card). Their staff instructed me to provide my ING bank details, which forced an overseas refund with a 300,000 IDR fee. Customer Care keeps sending the same scripted responses and closed my report without reviewing the facts. I cannot reopen the report or create a new one. This was a free cancellation booking, and no fees should have been charged. Please escalate this to a supervisor or Finance Team.