Review written on 9/12/21
Review written on 9/12/21 with Updates. I ordered vape juice on September 3rd and as of September 12, nothing has been processed. I've called Misthub's listed phone number and written to them via the 'contact us' link on their website, yet, no one answers the phone or responds to my multiple messages. I have filed a consumer complaint with the Better Business Bureau and on Monday, September 13th, if my order hasn't shipped, I will be filing an official complaint with the Illinois Attorney General. EDIT: After informing Misthub that I will be contacting the Illinois AG, they email this morning 9/13/21, saying that my order is scheduled to be shipped today, and if I don't receive a shipping confirmation by the end of the day, to let them know. Well, I didn't receive a shipping confirmation and I let them know, yet, they stopped communicating...again. Who is running this poor excuse for a company? They are very fast at charging you for the products, but can't be bothered to send you what you purchased. This behavior is called Federal Access Device Fraud and since it occurred across state lines this can become a FBI case. Edit 2: Misthub sends me a tracking number on the morning of September 14th. As of yet, it hasn't shipped. The tracking number was only created. Hopefully this isn't a stalling tactic in an effort to appear as if they are fulfilling their half of the transaction. I will know tomorrow on the 15th, if the tracking number is legitimate. Edit 3: (9/15/21) It appears the tracking number is legitimate, since it shows that my items are within the possession of the postal service. It also has been announced on September 15th by the Better Business Bureau, that Misthub is out of business. I hope all of the customers that were still waiting for their purchases, will finally receive them or their money refunded. From the Better Business Bureau: 'Out of Business: According to information in BBB files, this business is no longer in business.' I just hope that the items they shipped to me will be what I ordered and not an empty box. I will update this review when I receive the package. Edit 4: 9/17/21: I signed for a package from Misthub today. Upon opening the box, I quickly observe that they shorted me a bottle, but on the invoice within the box, they listed that the three bottles that I ordered, were delivered. So, not only did they falsify an invoice and shorted me a bottle, but they used the United State Postal Service to commit theft/fraud, which is a federal offense. Will I pursue this matter? No. I will not. They are supposedly out of business and I will consider the matter closed and move on. Good luck to anyone else still awaiting refunds or their items. Edit 5: October 1st 2021: The Better Business Bureau emailed me to inform me that they have closed my case due to Misthub ignoring their communication to the company. I'm personally not surprised in the least. I do know that Misthub will never hear from me again and I will tell everyone that I know to avoid Misthub like the plague.