Didn't book the room properly and failed to tell hotel we had paid for breakfast. Caused a lot of stress
Was fine booking but the day before the weekend away I noticed the money that had been taken to pay for it the day before was now no longer pending. I rang the hotel and they had no knowledge of the booking from Agoda. They said contact Agoda as only they can sort it out. I was getting stressed at this point and tried to contact Agoda by chat but it was an AI who didn't understand anything I was asking at all. Finally after many failed attempts it gave me a number to phone. The lady I spoke to said she would call me back which she did within a few hours and said she had sorted it out and emailed me the correct booking reference. If we had had to do this on arrival at the hotel the next day had I not called to sort it out, I would have been livid as it wasted so much time and caused so much stress to us both. On arrival at the hotel we were told we had not booked breakfast or paid for it and we would have to pay £11.95 each per day. This caused another stress as we had ordered a room with breakfasts each day. I had to trawl through my emails to show the desk clerk. It was totally annoying. The desk clerk said Agoda were always doing it to them. It was awful what we went through when we should have just been looking forward to and then having a nice break away from it all. I will never use Agoda again.