Good quality, Slow/Fast delivery, Missing items
I have been shopping on Rosegal for more than a year now (my first item free - yay!) and so far they have me unworried. The delivery is unpredictable. Sometimes it's fast, sometimes it's very very slow (well keep in mind I only do standard shipping unless Express is free of course - lol). More than twice now they have had me unsatisfied when after waiting for forever the order gets home but it's not complete. They deliver items based on availability but hey I ordered them all together at the same time so I expect them to arrive together, like why don't you wait when all the orders are ready then you can deliver it. I'm saying this because when the order arrives uncompleted, I have to email about such and they tell me they can do nothing about it until the 3 months (maximum time to wait for delivery - like brah that's a quarter of a year) expires. What l like though is that they actually follow that rule after the 3 months, they refund you either directly to where the money came from or you can ask them to convert it into money in your Rosegal account. I have had to do this more than once and less than 3 times I would say (delivery was like 3 months *2 - aye since I did it twice). There was one time I ordered the same item thrice and it only arrived the third time. Which makes me think that sometimes the order is out of stock but they still have it as an available item; the alternative being maybe my order got lost somewhere or something. So overall you lose nothing but your time which I think it's safe compared to not receiving neither your money back nor the product. That's why they have me unworried. I won't use the word dissatisfied because if that was true for me I won't be shopping on their website again. But I will say they have me a little less than satisfied. Close to satisfied because the price and the quality go hand in hand on Rosegal. Really good quality products are almost never on sale and when they are it's only like less than 20% off but I'm the type of person who likes shopping when it's more than 79% off unless the regular price of the item is really low. But anyways long story short, I still shop at Rosegal because they always have a solution to my problems and their response to my email on average are pretty fast. p.s. - I went back and just noticed that there is an item in an order a long time ago (Order # - ZA1703142111396968, Item - High Quality 10PCS Wooden Handle Stainless Steel Barbecue Needles - that was mid-March but now we are in late November and I just checked the item is out of stock) that never arrived and I never redeemed my money back cause I probably forgot, reason why I say they should make one delivery rather than multiple deliveries or like tell the customer in advance.