On the main page
On the main page, my item reported a $30 rebate, but this was not applied at checkout. Customer service was not available, even by live chat. When I got my bag a few days later, it was the wrong bag with the wrong color. Despite calling customer service "during business hours", I was repeatedly sent to voicemail. Most of the positive reviews on here appear to be written by LuggagePro's team of marketing bots. What a scam. Update: 2.5 weeks after my initial order with 3-day shipping, I received the correct bag. An email to the CEO got my shipping fee refunded. My rating still stands.