They just don't listen.
Incompetent people. I ordered a printer and it got 'lost' by Yodel. I messaged Creality and Yodel multiple times to find out what was going on. After chasing 3 times, Yodel finally told me that the parcel was lost. Creality at this point didn't seem to be doing anything. I showed Creality with screenshot evidence that Yodel had told me the parcel was lost... They completely ignored me and just replied with "We'll get in touch with them and see if it's lost". 10 days later Creality told me it was lost... Meanwhile i'd already requested a refund and opened a paypal dispute to get my money back. Then now message me to say the parcel has been shipped again. They don't listen. They take ages to reply. They are incompetent. Just go elsewhere.