Stay far away from Secursus
I cannot recommend Secursus based on my experience. I have been a loyal Secursus customer for several years and have used their insurance service on a weekly basis for my high-value watch shipments. During all that time, this was the very first claim I ever had to submit. I purchased their insurance to protect the shipment of a custom-made watch worth €10,500. The parcel was shipped via FedEx and arrived with the contents missing. What followed was an exhausting claims process that lasted for nearly a year. During that time, I was repeatedly asked to provide additional documents, explanations, invoices, correspondence, police reports, proof of value, proof of loss, customer communications and many other supporting documents. I spent countless hours gathering evidence, uploading documents, answering questions and maintaining extensive email correspondence with Secursus, their insurer and the authorities. At every stage I fully cooperated and supplied everything that was requested. After nearly a year of patience, the claim was ultimately rejected not because the loss itself was disputed, not because of fraud, and not because inaccurate shipping information had been provided, but solely because the purchaser listed on the invoice was different from the recipient listed on the shipping label. In other words, after months of investigation and document requests, the claim was denied based on what I consider to be a highly technical interpretation of the Terms & Conditions that had no apparent connection to the theft that occurred during transit. The package was accepted for shipment, the insurance premium was accepted, the shipment was genuine, the recipient was genuine, and the financial loss was genuine. Yet none of that ultimately mattered. My impression is that the claims process creates the expectation that the case is being assessed on its merits, only for the final decision to rely on a contractual technicality that was never identified as an issue throughout the investigation. As a long-standing customer who faithfully used Secursus week after week for years, I found it particularly disappointing that my first ever claim was handled in this way. Based on my personal experience, I cannot recommend Secursus and would strongly advise anyone shipping valuable items to carefully consider whether this insurance provides the protection they expect when they actually need to make a claim. Edit: because I can't respond to secursus reaction I will do it in this way. This is what secursus does, they will find a way to decline the claim, even though a financial loss was send to secursus and accepted and the key they found was used for evidence by the police to track down the most likely thief. Again, stay far away from this company when sending high value items. Greetings from Ketelaars Watches